Joao Gutierrez
Houston,Texas
Summary
Resourceful and dedicated professional with strong analytical skills and a track record of delivering exceptional customer service. Demonstrated ability to cultivate and sustain positive communication and relationships with clients. Committed to understanding customer needs and providing innovative solutions to address a variety of challenges.
Overview
3
3
years of professional experience
Work History
Vehicle and Railcar Inspection
Rail & Road
Houston, Texas
04.2025 - Current
- Conduct thorough inspections of vehicles on railcars to identify damage or issues before unloading.
- Perform detailed evaluations of railcar components including end doors, decks, and bridge plates.
- Assess and pinpoint repair opportunities for company handling.
Vehicle Handler
Rail & Road Services
Houston, TX
12.2024 - Current
- Monitor unloading process to maintain safety standards.
- Operate vehicles onto and off railcars using ramps, ensuring proper positioning.
- Properly secure vehicles on the railcar to prevent movement during transport.
Line Service Technician
Galaxy FBO
Houston
03.2023 - 12.2024
- Perform aircraft refueling operations and park arriving aircraft.
- Safely tow aircraft in and around flight line areas and hangars.
- Perform industry standard ramp service requests.
- Clean hangar floors / empty trash containers as needed.
- Maintain a clean and orderly flight line free of FOD and safety hazards.
- Ensure aircraft hangars are always in a clean and hazard free condition.
- Relocate aircraft from storage hangars to the flight line and prepare them for flight.
- Anticipate and coordinate position of arriving aircraft with supervisor.
- Assist flight crew in loading luggage on aircraft.
- Sump trucks to check for water and contaminants daily.
- Ensure that all fuel trucks are fully prepared to safely and efficiently operate.
Costumer Service Representative
Galaxy FBO
Houston
12.2022 - 03.2023
- Deliver a proactive, personalized experience to aviation clientele.
- Provide safe, efficient, and courteous service to our clients, continuously exceeding expectations, and making every interaction memorable.
- The CSR is responsible for a full range of concierge services to clients, including but not limited to, arranging hotel reservations, rental car requests and reservations, processing in-flight catering requirements, and overseeing aircraft servicing requests.
Meat Market Perishable Representative
H-E-B
Houston
09.2022 - 12.2022
- Responsible for providing a well-stocked and well maintained department.
- Providing superior customer service.
- Preparing, packaging, and breaking down trucks with fresh product on a daily basis.
- Maintaining all department and food safety and sanitation standards.
- Selling a variety of meats in chosen displays in the sales floor.
- Cutting, weighing, and packaging of a diverse amount of meats.
Education
High School Diploma - undefined
South Houston High School
Houston06.2022
Skills
- Teamwork
- Fast Learner
- Leadership
- Adaptability
- Computer Skills
- Communication Skills
- Stocking
- Customer Service
- Cash Handling
- Computer systems understanding
- Forklift
- Quality control
- Data entry
Languages
Spanish
English
Timeline
Vehicle and Railcar Inspection
Rail & Road
04.2025 - Current
Vehicle Handler
Rail & Road Services
12.2024 - Current
Line Service Technician
Galaxy FBO
03.2023 - 12.2024
Costumer Service Representative
Galaxy FBO
12.2022 - 03.2023
Meat Market Perishable Representative
H-E-B
09.2022 - 12.2022
High School Diploma - undefined
South Houston High School