Joao (John) Correia
Brockton,MA
Summary
Security Account Manager experienced in access control, incident reporting, and client relations. Known for clear communication, conflict resolution, and attention to detail while coordinating schedules, resolving site issues, and maintaining high security standards.
Overview
1
1
Language
1
1
Certification
1
1
year of professional experience
Work History
Security Account Manager
Northeast Security Inc
Westwood, MA
09.2025 - 05.2026
- Managed client security accounts for Northeast Security Inc properties and service needs
- Developed and implemented security policies, procedures, and standards for the organization.
- Monitored access control procedures and visitor entry logs
- Provided technical support to users regarding security issues and access control.
- Reviewed incident reports and escalated concerns to supervisors and clients
- Communicated with site teams to support security standards and expectations
- Supported patrol checks and follow-up on building security issues
- Trained new security officers on safety protocols and company standards.
- Coordinated guard schedules, post orders, and daily site coverage
- Resolved conflicts between different teams over data access rights.
- Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives.
- Updated service records regularly to ensure accurate client documentation., client notes, and account documentation
- Performed weekly payroll and dealt with infractions of rules.
Education
Associate of Science - Business Management
Roxbury Community College
Boston, MA05-2017
Skills
- Access control
- Incident reporting
- Security policy writing
- Guard scheduling
- Post order management
- Client relations
- Clear communication
- Conflict resolution
- Attention to detail
- Critical thinking
- Professional judgment
- Compliance
- Training oversight
Languages
Capeverdean Creole, Portuguese, Spanish
Native/ Bilingual
Certification
- Office Technology/ Finance
Timeline
Security Account Manager
Northeast Security Inc
09.2025 - 05.2026
Associate of Science - Business Management
Roxbury Community College