Joao Vitor Secco
Domino's Pizza
Price,UT
1
Certification
6
years of professional experience
Accomplished Assistant Manager with expertise in enhancing operational processes and customer service. Proven ability to implement inventory management strategies and lead teams towards achieving performance goals, ready to contribute to organizational success.
Work History
Assistant Manager
3 Years 4 Months- Supervised daily operations to ensure exceptional customer service and adherence to quality standards.
- Trained and mentored team members on operational procedures and best practices for efficiency.
- Implemented inventory management strategies to minimize waste and optimize stock levels.
- Resolved customer complaints swiftly, enhancing overall satisfaction and loyalty towards the brand.
- Led process improvement initiatives that streamlined workflow and increased overall productivity in store operations.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Crew Leader
2 Years 11 Months- Supervised daily operations, ensuring adherence to safety protocols and efficient workflow management.
- Trained and mentored new crew members, fostering a collaborative team environment.
- Coordinated staffing schedules to align with operational demands, optimizing resource allocation.
- Conducted quality inspections to maintain high standards of service delivery and product quality.
- Organized regular team meetings to discuss progress, address concerns, and ensure that all crew members were aligned with project goals.
- Ensured high-quality customer service, resolving issues promptly and maintaining satisfaction.
- Boosted crew morale and productivity through effective leadership and regular feedback sessions.
- Cleaned and maintained tools, equipment and worksites.
- Used variety of hand and power tools to complete tasks.
Education
High School Diploma
Skills
Decision-making
Team leadership
Customer service
Money handling
Problem-solving
Time management
Workload management
Team building
Schedule oversight
Accomplishments
- Supervised team of +/- 15 staff members.
- Documented and resolved issues which led to results.
- Achieved goal by helping people with tasks.
Certification
- Licensed food permit - Valid until 10/05/2028
Languages
Portuguese
Native or Bilingual
English
Full Professional
Spanish
Professional Working
Timeline
Assistant Manager
Domino's Pizza
04.2023 - CurrentRead More
Crew Leader
Red Desert Inc
04.2020 - 03.2023Read More
Wayne High School
High School Diploma
Read More