Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
SOCIAL NETWORKS
ABOUT ME
Timeline
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Joape Tumaikorolevu

Joape Tumaikorolevu

Oakland,CA

Summary

Highly skilled Customer Service Officer with extensive experience in delivering exceptional service to clients.Proven ability to resolve complex issues, build strong customer relationships and exceed sales targets.Seeking to utilize my expertise in a dynamic organization to drive customer satisfaction and enhance overall business performance

Overview

12
12
years of professional experience
1
1
Certification

Work History

Security Guard

One Team Security Services
12.2024 - Current
  • Optimize safe conditions for personnel and guests via vigilant observation and coordination.
  • Respond quickly to emergency situations to assess and deflect issues.
  • Check identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Completed full building and grounds patrols to spot and investigate concerns.

Customer Care Consultant

Tower Insurance
07.2024 - 09.2024
  • Putting our customers first
  • Think like our customer, act like an owner and at all times do the right thing by our customer and the business
  • Provide superior service
  • Result focused
  • Be innovative and embrace change

Senior Customer Experience Officer, acting Supervisor, Quality Assurance Officer

Water Authority of Fiji
01.2018 - 07.2024
  • Ensuring that customer inquiries, complaints and issues are resolved in a timely and satisfactory manner
  • Monitoring and evaluating the performance of customer service representatives
  • Providing coaching and feedback, regular trainings and development activities for the team to enhance their skills and knowledge
  • Collaborating with other departments to address customer needs and improve overall customer experience

Customer Sales Service Representative

Mindpearl (Malaysian Airlines)
04.2016 - 01.2018
  • Provides airline reservation services to customers and potential customers travelling internationally
  • Handle inquiries relating to ticket fares, sales, flight schedules, bookings, connecting flights, airline policies, departure and arrival times and international airport requirements
  • Prioritizing and managing high workloads in challenging situations to meet deadlines

Support Consultant

UXC Eclipse
01.2015 - 12.2015
  • Resolve customer issues relating to the EPMS (Pay Global) product
  • Update the Customer Relationship Manager system (CANDO) with all customer interface
  • Record calls for other support members

Sales Executive

Post Fiji Limited
01.2013 - 12.2014
  • Developing and executing sales strategies to achieve sales targets and expand customer base
  • Identifying and pursuing new business opportunities
  • Collaborating with marketing and product development team to enhance sales effort
  • Providing exceptional customer service and support to existing and potential clients

Education

Masters Degree - Business Administrati

University of the South Pacific
01.2020

Associate Degree - Business Management

University of the South Pacific
01.2019

Skills

  • Excellent Communication skills,10 years
  • Result driven and customer ori,10 years
  • Attention to detail,10 years
  • Adaptable & a great team playe,10 years
  • Presentation skills,10 years

Certification

  • Exceptional Customer Service
  • Managing People
  • Business AccountingOrganising the Workplace
  • Fire Warden
  • Defensive Driving

LANGUAGES

English, Advanced

SOCIAL NETWORKS

  • Facebook, https://Joe.Tumaikoro
  • Linkedin, https://Joe.Tumaikoro

ABOUT ME

  • I have a drivers license
  • I have management experience:1 years

Timeline

Security Guard

One Team Security Services
12.2024 - Current

Customer Care Consultant

Tower Insurance
07.2024 - 09.2024

Senior Customer Experience Officer, acting Supervisor, Quality Assurance Officer

Water Authority of Fiji
01.2018 - 07.2024

Customer Sales Service Representative

Mindpearl (Malaysian Airlines)
04.2016 - 01.2018

Support Consultant

UXC Eclipse
01.2015 - 12.2015

Sales Executive

Post Fiji Limited
01.2013 - 12.2014

Masters Degree - Business Administrati

University of the South Pacific

Associate Degree - Business Management

University of the South Pacific

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Joape Tumaikorolevu