Joaquim Carvalho

• High-Volume Capital Acquisition: Consulted high-net-worth (HNW) investors on physical precious metals, gold/silver IRAs, and economic diversification strategies, managing transactions from lead intake through closing.
• Inbound Lead Conversion: Advised inbound prospects to evaluate portfolio goals, presented custom bullion and coin allocations, and consistently executed high-ticket sales.
• Complex Account Facilitation: Guided clients seamlessly through IRA rollovers, custodian transfers, and physical vault storage or home delivery logistics.
• Compliance & Retention: Maintained strict adherence to CFTC and industry regulatory standards while delivering transparent, high-trust consultations that maximized long-term client retention and referrals.
• CRM Pipeline Management: Utilized Salesforce and NetSuite to manage sales pipelines, track client interactions, forecast activity, and achieve target volume quotas.

Here is a tailored Professional Experience section designed specifically for Debt Relief, Debt Settlement, and Consumer Loan / Financial Consulting roles (like the National Debt Relief Account Executive role in Culver City or loan resolution positions).

This version pivots your background at Rescue One Financial and Oxford Gold Group to emphasize financial assessments, hardship evaluation, debt settlement structures, and consultative closing.

2017 – 2019

• Financial Hardship Assessment: Conducted comprehensive financial evaluations and budget analyses for clients experiencing financial distress to determine eligibility for debt relief, restructuring, and settlement programs.
• Consultative Debt Resolution: Educated consumers on unsecured debt options, debt consolidation vs. settlement benefits, and long-term financial recovery strategies to guide informed decision-making.
• High-Volume Inbound Conversion: Managed inbound pre-qualified leads, building immediate rapport, managing emotionally charged financial conversations, and overcoming client hesitation to enroll accounts into resolution plans.
• Client Retention & Program Compliance: Coordinated multi-party communication between creditors, underwriters, and clients to ensure smooth onboarding, high program adherence, and ongoing retention.
• Regulatory Compliance: Maintained meticulous client financial documentation in strict compliance with consumer protection standards and financial regulations