Joaquin Bastida Zapien
Orange County Sheriff's Department
Anaheim,CA
21
years of professional experience
Dynamic professional with a strong background in public service. Experience of training and customer service. Skilled in incident response and de-escalation techniques, I excel in high-pressure situations, ensuring safety and order while fostering community collaboration. Passionate about enhancing operational efficiency and delivering exceptional service while living out my Catholic faith.
Work History
Deputy Sheriff
7 Years 11 Months- Enforced laws and regulations to maintain public safety and order.
- Conducted thorough investigations and gathered evidence for criminal cases.
- Collaborated with community organizations to enhance crime prevention efforts.
- Managed emergency response operations during critical incidents or natural disasters.
- Utilized advanced communication systems for real-time information sharing during incidents.
- Handled high-pressure situations calmly and professionally, minimizing risks to public safety.
- Maintained accurate reports and records, aiding in the proper documentation of cases for judicial proceedings.
- Investigated incidents and crimes, collected evidence, and recorded witness statements.
- Participated actively in ongoing training programs designed to enhance skills necessary for deputy sheriff duties.
- Observed jail and inmate activity to maintain order and safety.
School Bus Driver
3 Years 3 Months- Ensured student safety during transportation to and from school events.
- Conducted pre-trip inspections to maintain vehicle safety and compliance.
- Communicated effectively with students and parents regarding transportation schedules.
- Followed established routes while adapting to traffic conditions for timely arrivals.
- Managed student behavior on bus, fostering a respectful and safe environment.
- Maintained accurate records of daily routes, mileage, and incidents as required.
- Responded promptly to emergency situations, ensuring student safety at all times.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Assisted in emergency preparedness drills, demonstrating appropriate evacuation procedures to students and staff members.
Administrative Assistant
1 Year 6 Months- Managed scheduling and calendar coordination for executives, ensuring efficient time management.
- Assisted in preparing and organizing documentation for meetings and events, enhancing operational flow.
- Developed and maintained filing systems, improving information retrieval efficiency.
- Communicated effectively with internal teams to facilitate project completion and address inquiries.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
Assistant Manager
8 Years 6 Months- Supported daily operations, ensuring adherence to compliance and regulatory standards.
- Assisted in developing training materials for new staff, enhancing onboarding efficiency.
- Managed client inquiries, providing accurate information and resolving issues promptly.
- Collaborated with team members to streamline workflows and improve service delivery.
- Conducted quality assurance checks on documentation, maintaining accuracy and consistency.
- Facilitated regular team meetings to address challenges and promote collaborative problem-solving.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Increased sales through effective merchandising strategies and targeted promotions.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Education
High School Diploma
Skills
De-escalation techniques
Integrity and ethics
Incident response
Emergency response
Public service
Fast Learner
Passionate
Empathetic
Timeline
Deputy Sheriff
Orange County Sheriff's Department
09.2018 - CurrentRead More
School Bus Driver
Anaheim Union High School District
04.2015 - 07.2018Read More
Administrative Assistant
St Justyn Martyr
01.2014 - 07.2015Read More
Assistant Manager
EZ Insurance
01.2006 - 07.2014Read More
Katella High School
High School Diploma
Read More