Joaquin Delgado
LEESBURG
Summary
Dedicated and customer-focused. Technical Support Specialist with a proven track record of providing exceptional service and resolving technical issues efficiently, ensuring high levels of customer satisfaction.
Overview
46
46
years of professional experience
Work History
Tech Support
DEBS
08.2018 - Current
- Reduced downtime for clients by swiftly resolving complex technical issues through remote support.
- Increased customer satisfaction by efficiently resolving technical issues and providing timely support.
- Provided technical support to clients, addressing their concerns and troubleshooting issues as necessary.
Tech Support
FIS
10.1999 - 08.2018
- Deliver service and support to end-users with software problems
- Diagnose and train customers to resolve technical issues
- Make sure the software we provide is working properly
- Conducted timely follow-up calls with clients as needed.
- Ensured timely resolution of incidents as per service standards.
- Maintained detailed records of all customer support interactions.
- Complied with company's established quality guidelines.
- Maintained professional and ethical representation of company at all times.
- Ensure customer satisfaction by resolving issues on first call.
Computer Operator
Appleton Electric
01.1979 - 06.1999
- Executed reporting programs tailored for office needs.
- Operated AS400, Univac, Honeywell systems.
- Managed operation of Honeywell page printing system.
Prison Ministry
Cook County Jail
01.1997 - 01.1999
- Led religious services each Sunday for those incarcerated in Cook County Jail's Division 11.
- Led educational sessions on Bible study topics for division 10.
- Supported operations with oversight from Chaplain Steve Thomson.
Pastor
Spring of Life Church
01.1989 - 01.1999
- Delivered sermons and lessons effectively.
- Organized community outreach initiatives.
- Engaged with homeless community to provide support services.
Counselor
New Path in Christian Counseling
11.2007 - 04.2014
- Offered rehabilitation support with a focus on spiritual well-being.
- Assessed individual progress.
- Outlined achievable pathways to align with organizational goals.
Pastoral Counseling
House of Hope (formerly youth challenge)
01.2012 - 01.2016
- Developed programs to manage substance abuse.
- Supported family engagement to achieve common goals.
Counseling Dean
Prisoners of Hope (Casa Hope)
01.2016 - 07.2020
- Coordinated allocation of students to designated counselors.
- Facilitated comprehensive guidance across three-phase counseling programs.
- Supported re-establishment of family dynamics and cohesion.
- Created comprehensive treatment plans.
Education
Pastoral Counseling certification -
Phoenix State University
Certified Pastoral Member -
Sarasota of Christian Counseling
01.2016
Christian Chaplaincy -
American International Christian Chaplains Association
01.2009
BA - Interpersonal Communications
Trinity University
Deerfield, IL01.1999
Survey of Christian Ministry -
Moody Bible Institute
Chicago, IL01.1997
AA - Biblical Studies
Moody Bible Institute
Chicago, IL01.1991
AA - Fine Arts
Wright Junior College
Chicago, IL01.1981
Skills
- Bi-Lingual: Spanish/English
- Organizational skills
- Counseling substance abuse individuals
- Medical administration provider certification
- Chaplain and Ministries Certifications
Languages
Spanish
Elementary
Timeline
Tech Support
DEBS
08.2018 - Current
Counseling Dean
Prisoners of Hope (Casa Hope)
01.2016 - 07.2020
Pastoral Counseling
House of Hope (formerly youth challenge)
01.2012 - 01.2016
Counselor
New Path in Christian Counseling
11.2007 - 04.2014
Tech Support
FIS
10.1999 - 08.2018
Prison Ministry
Cook County Jail
01.1997 - 01.1999
Pastor
Spring of Life Church
01.1989 - 01.1999
Computer Operator
Appleton Electric
01.1979 - 06.1999
Pastoral Counseling certification -
Phoenix State University
Certified Pastoral Member -
Sarasota of Christian Counseling
Christian Chaplaincy -
American International Christian Chaplains Association
BA - Interpersonal Communications
Trinity University
Survey of Christian Ministry -
Moody Bible Institute
AA - Biblical Studies
Moody Bible Institute
AA - Fine Arts
Wright Junior College
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