Joaquin Delos Santos
Orange Park,FL
Summary
Dedicated retail professional with proven expertise in customer service, problem solving, and team leadership. Committed to enhancing customer experiences and driving operational efficiency.
Overview
4
4
years of professional experience
Work History
Sales/Retail Worker
Timeless Sneaker Boutique
Jacksonville, Florida
11.2025 - Current
- Assisted customers with product selection and provided recommendations.
- Organized merchandise displays to enhance store aesthetics and accessibility.
- Processed transactions accurately using point-of-sale systems.
- Maintained inventory levels by restocking shelves and managing storage areas.
- Addressed customer inquiries and resolved issues promptly and professionally.
Retail Store Manager
Plato's Closet
Orange Park, Florida
08.2021 - Current
- Managed daily store operations and ensured efficient team performance.
- Trained and supervised staff to enhance customer service skills.
- Oversaw inventory management and maintained product displays for optimal presentation.
- Coordinated merchandising efforts to align with brand standards and trends.
- Resolved customer inquiries and complaints promptly to ensure satisfaction levels.
- Built and maintained strong working relationships with team members.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
- Handled cash register transactions accurately while providing excellent customer service.
- Organized merchandise displays according to seasonal promotions or special events.
Education
Associate of Arts - Business
Florida State College
Jacksonville, Florida, FL04-2024
Skills
- Problem solving
- Critical thinking
- Patience and empathy
- Customer service
- Time management
- Effective communication
- Attention to detail
- Inventory management
Timeline
Sales/Retail Worker
Timeless Sneaker Boutique
11.2025 - Current
Retail Store Manager
Plato's Closet
08.2021 - Current
Associate of Arts - Business
Florida State College