Joaquin Flecha
Tampa,FL
Summary
Diligent College Student focused on Cybersecurity and dedication to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Key Holder
Dollar General
Tampa, FL
11.2023 - Current
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Delegated work to staff, setting priorities and goals.
- Ensured store was opened and closed in a timely manner according to company policies.
- Coached staff on strategies to enhance performance and improve customer relations.
- Collaborated with management to determine key tasks and delegate to staff members.
- Assisted in general housekeeping to maintain store image.
- Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
Ride Operator
Busch Gardens
07.2021 - 01.2023
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Monitored passengers and ride operations and enforced safety regulations.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Assisted customers in entering and exiting rides, providing balance support and general directions.
- Trained new ride operators on safety procedures and ride operations.
- Resolved guest issues by identifying the source of the complaint and formulating corrective action with a supervisor.
- Served 500+ guests with an enthusiastic, helpful demeanor to promote positive, memorable experiences.
Education
Associate of Science - Cybersecurity
Hillsborough Community College
Tampa, FL06.2025
High School Diploma -
George S. Middleton
Tampa, FL05.2021
Skills
- Flexible and Adaptable
- PPE Compliance
- Teambuilding
- POS Systems Expertise
- Conflict Resolution
- Multitasking Abilities
- Stocking and Replenishing
- Customer Service
- Store Operations Oversight
- Training and Mentoring
Certification
- OSHA 30
- Microsoft Word
- Microsoft Powerpoint
Timeline
Key Holder
Dollar General
11.2023 - Current
Ride Operator
Busch Gardens
07.2021 - 01.2023
Associate of Science - Cybersecurity
Hillsborough Community College
High School Diploma -
George S. Middleton