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Hi, I’m
Phillip Hutson-Earl
Medical Courier
Newark,NJ
Summary
Diligent with a solid background in safe and efficient route management. Proven ability to meet delivery deadlines and maintain vehicle safety standards. Demonstrated skills in route planning and customer service.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Offering strong organizational skills and positive attitude with readiness to learn and grow in dynamic environment. Brings foundational understanding of customer service and administrative support, capable of quickly adapting to new systems and processes. Ready to use and develop communication and organizational skills.
Overview
5
years of professional experience
Work History
Advanced Auto PartsElizabeth, NJ
Key Holder
Job overview
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Streamlined opening and closing procedures as integral member of store staff.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
AutoZoneEast Orange, NJ
Parts Pro
Job overview
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Tracked parts use and charged items to customer accounts for billing.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
Quest DiagnosticsClifton, NJ
Medical Courier
06.2021 - Current
Job overview
- Exceeded performance expectations consistently while maintaining strict adherence to safety standards and regulations.
- Increased overall productivity by performing pre-trip inspections to identify any potential issues before starting a shift.
- Assisted in training new drivers on company policies, safety protocols, and efficient driving techniques.
- Contributed to team success by covering additional routes during periods of high demand or driver absences.
- Demonstrated adaptability by adjusting quickly to last-minute route changes or added stops as needed.
- Properly documented all specimens received.
- Conducted routine vehicle maintenance checks to ensure safety and reliability of transport.
- Maintained strict adherence to safety protocols during transport, ensuring specimen integrity.
Education
Stem Academy East Orange, NJ
High School Diploma
06-2015
Skills
- Training and mentoring
- Staff training and development
- Relationship building
- Employee training
- Adaptable to changing demands
- Flexible work schedule
- Adaptable to change
- Safe driving practices
- Team player
- Problem-solving
- Safety awareness
Organizational skills
Attention to detail
Interests
Timeline
Medical Courier
Quest Diagnostics
06.2021 - Current
Stem Academy
High School Diploma
Key Holder
Advanced Auto Parts
Parts Pro
AutoZone