Joaquin Gonzalez
Summary
Experienced administrative professional skilled in front desk operations, team supervision, and insurance information collection to enhance office efficiency. Proficient in Epic software and Microsoft office, leveraging these tools to streamline workflows. Committed to fostering staff development and operational excellence to contribute to organizational success.
Overview
14
14
years of professional experience
Work History
Store Supervisor
Lucky Supermarkets
07.2012 - Current
- Provided optimal assistance to store manager on handling variety of tasks, including ordering, signing out vendors and grocery trucks.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage.
Patient Services Representative
St Anthonys Medical Clinic
06.2024 - 12.2025
- Managed patient check-in and check-out procedures to enhance patient satisfaction and streamline front desk operations.
- Scheduled patient appointments efficiently to optimize daily workflow and improve overall access to healthcare services.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Greeted patients and visitors with a warm and welcoming demeanor.
- Maintained cleanliness and organization of the front desk area at all times.
Education
Bachelors - Marketing
Humboldt State University
Arcata, CA05.2027
Associate of Arts - Business Administration And Management
Napa Valley College
Napa, CA12.2006
Skills
- Epic software system
- Bilingual in Spanish
- Team Supervision
- Front Desk Operations
- Microsoft Office Expertise
- Staff Training and Development
- Records keeping
Timeline
Patient Services Representative
St Anthonys Medical Clinic
06.2024 - 12.2025
Store Supervisor
Lucky Supermarkets
07.2012 - Current
Bachelors - Marketing
Humboldt State University
Associate of Arts - Business Administration And Management
Napa Valley College