Esthela Castaldi
Brooklyn,NY
Summary
Experienced professional seeking a challenging position that fully utilizes professional experience, interpersonal skills, and communication abilities. Dedicated to contributing to the growth of the organization while continuously expanding own skill set. Eager to take on new responsibilities and make a positive impact within a dynamic work environment.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Clerical Assistant LIII
Kings County Hospital
06.2024 - Current
- Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
- Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
- Increased department efficiency by answering phones, and directing inquiries to appropriate personnel.
- Prioritized daily tasks effectively to meet deadlines consistently without compromising quality or detail.
- Responded to inquiries from callers seeking information.
- Handling protected health information (PHI) and ensuring compliance with HIPAA regulations.
Customer Service /Bakery Associate
Catania Bakery
05.2018 - 06.2024
- Responsible for answering questions about business products and service
- Maintained and delivered exceptional customer service to every customer by leveraging extensive knowledge of business products
- Creating a welcoming and positive environment with customers and staff
- Managed and trained new personal regarding the business operations, policies, and services
- Ensure business is operating under NYC codes.
Office Manager
GHP Corporation
09.2006 - 05.2018
- Responsible to keep track on the business day to day information
- Analyzed and organized office operation and procedures such as preparation of payroll and book-keeping
- Prepared Profit & Lost statements yearly
- Managed administrative functions to ensure paperwork was processed efficiently and timely manner.
Waitress
Mama Mexico
01.2006 - 09.2006
- Worked with people and try to help each other / team work is the key
- Be natural and friendly
- Responsible for my tables
- Always try to know the menu or the daily specials.
Reporting Analyst
King TeleServces, LLC
01.2002 - 01.2006
- Designed, created and publish daily and monthly reports for analysis
- Interact with clients and management to identify specific data and financial information needed for each program
- Maintain informational databases encompassing program performance for all past and present programs
- Work with various departments across the organization to supply payroll information, work schedules, bonuses, incentives and human resource information for all employees.
Sales and Customer Service Representative
King TeleServices, LLC
09.1999 - 01.2002
- Worked on various Inbound and Outbound programs in Sales and Customer Service
- Recognized as a leader by providing exceptional customer service, problem solving and dedication
- Appointed as Team Leader on various occasions and promoted to Analyst in 2002.
Substitute Teacher
New Life Child Head Start
01.1999 - 06.1999
- General teaching for disadvantage children
- Support students/children physical, mental and social development using classroom games, books and different activities
- Worked with the teacher to design lesson plans and coordinate class activities.
Education
Certificate - Medical Billing & Coding
Hunter College
09.2024
Associate Degree - Liberal Arts & Science
Bronx Community College
06.2015
High School Diploma -
Grover Cleveland H.S.
06.1998
Skills
- Excellent organization and Communication Skills
- Strong expertise in all MS Suite Applications: Excel, Word, PowerPoint, Outlook
- Working knowledge of Avaya phone switch reporting, AS-400 reporting, and Automated Dialing Software
- Staff Management
- Data Entry
- Spreadsheet Creation
- Billing and Invoicing
- EPIC software system
- Filing systems
- Confidentiality handling
Languages
English
Spanish
Certification
- Medial Interpreter in Spanish, ALTA - 2025
- Everbridge Operator , KCH - 2024
Timeline
Clerical Assistant LIII
Kings County Hospital
06.2024 - Current
Customer Service /Bakery Associate
Catania Bakery
05.2018 - 06.2024
Office Manager
GHP Corporation
09.2006 - 05.2018
Waitress
Mama Mexico
01.2006 - 09.2006
Reporting Analyst
King TeleServces, LLC
01.2002 - 01.2006
Sales and Customer Service Representative
King TeleServices, LLC
09.1999 - 01.2002
Substitute Teacher
New Life Child Head Start
01.1999 - 06.1999
Associate Degree - Liberal Arts & Science
Bronx Community College
High School Diploma -
Grover Cleveland H.S.
Certificate - Medical Billing & Coding
Hunter College