Joaquin Melo
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
4
4
years of professional experience
Work History
Store Manager
AT&T Mobility
05.2022 - 05.2023
- Inspire and engage employees through motivation and leading by example
- Supervised store personnel to: Meet and exceed assigned goals for: customer experience and reputation, sales and service, revenue and productivity
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached and counseled personnel on "opportunities" with key sales and reputation metrics, recognize positive performance against key sales and reputation metrics and hold people accountable for poor performance.
- Managed inventory control, cash control, and store opening and closing procedures.
Assistant Store Manager
AT&T Mobility
12.2020 - 05.2022
- Ensure proper merchandising within store, including product placement, display, and brand compliance per AT&T requirements
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Trained and guided team members to maintain high productivity and performance metrics.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
Retail Sales Consultant
AT&T Mobility
12.2019 - 12.2020
- Develop and attain customer experience and sales objectives for store
- Sell all products and services offered by the Company
- Handle service inquiries from customers
- Provide efficient, courteous customer service and assist in all aspects of product offerings and services.
- Increased sales and customer satisfaction through personalized servicing.
Donuts Shift Leader
Dunkin
01.2019 - 12.2019
- Supervised fellow coworkers while they worked, monitoring their performance, ensuring they comply with company and safety policies and delegating tasks appropriately.
Education
Business Management
St. Peter's University
Jersey City, New JerseySkills
- Works well with others
- Salesforce Development
- Leadership
- Strong interpersonal skills
- Microsoft Office 365 proficient
- Tableau skills
- ID Verification
Timeline
Store Manager
AT&T Mobility
05.2022 - 05.2023
Assistant Store Manager
AT&T Mobility
12.2020 - 05.2022
Retail Sales Consultant
AT&T Mobility
12.2019 - 12.2020
Donuts Shift Leader
Dunkin
01.2019 - 12.2019
Business Management
St. Peter's University
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