ANGELICA JEWELL
Leander,Texas
Summary
Results-driven professional providing executive support and team leadership in business operations. Experienced in office management, accounting, invoicing, and vendor negotiations, with a strong focus on managing multiple priorities. Committed to enhancing customer service and fostering team collaboration.
Overview
8
8
years of professional experience
Work History
Store Manager
Break Time Corner Market
04.2020 - 01.2021
- Supervised staff, trained and supported team to improve customer service.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Balanced and optimized weekly staff schedules to maintain adequate coverage.
- Met all daily, weekly, and monthly deadlines.
- Recovered and deposited all daily monies and transactions.
- Built a work culture of mutual trust, focusing on employee strengths while communicating honestly.
- Consistently met expectations from supervisors while accepting additional responsibilities.
Office Manager / Broker Assistant
Prime Properties
01.2020 - 04.2020
- Managed daily office operations and maintained administrative procedures.
- Compiled monthly statements for property owners to provide transparency and financial insight
- Managed third-party invoices for work orders, ensuring timely processing and accurate billing
- Coordinated with new tenants to complete the required documents in the leasing process
- Documented detailed agreements with specific verbiage to ensure clarity and compliance
- Welcomed customers into the store with a friendly demeanor.
- Scheduled appointments and meetings to optimize executive time management.
Office Manager / Branch Accountant
Empire Today
12.2016 - 05.2019
- Managed daily office operations and ensured efficient workflow.
- Handled payroll for all independent contractors and regular business staff.
- Tracked invoices and payments to maintain accuracy of accounts receivable and payable.
- Researched and resolved any End of Month open balances.
- Collaborated between multiple departments for proper communication to customers.
- Maintained and coordinated all day to day business activities.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Maintained filing system for records, correspondence and other documents.
- Maintained office supplies inventory and ordered necessary materials.
- Organized and processed new hire paperwork for compliance with company policies; approved time cards for hourly employees and personal time requests.
- Assisted in onboarding new employees and training initiatives.
- Worked within allowances for any accommodations or adjustments necessary. Completed weekly bank deposits.
- Resolved customer inquiries promptly, fostering positive relationships with clients.
Store Manager
Cornerstore
04.2013 - 12.2016
- Supervised staff, trained and supported team to enhance customer service quality.
- Executed labor scheduling for staff.
- Created weekly work schedules for store personnel.
- Implemented store policies, ensuring compliance with safety and health regulations.
- Resolved customer complaints promptly, ensuring positive shopping experiences and customer retention.
- Greet customers, answer phone, communicate with vendors, take care of customers' needs, help if assistance is required.
- Maintained a courteous demeanor with clientele and team members.
- Communicated daily with oral and written correspondence to Area Manager.
- Oversaw inventory management through cycle counts and audits, minimizing shrinkage and maintaining stock accuracy.
- Managed monetary funds and performed data entry daily.
- Met all daily, weekly, and monthly deadlines.
- Highly valued staff representative willing to accept additional responsibilities.
- Completed all assigned tasks promptly and accurately.
- Updated and maintained store signage and displays.
- Received and processed packages at the cash register. and stock up to fifty pounds, unload shipments, organize and maintain any daily tasks.
- Ensured compliance with safety regulations and company policies.
- Many years of high-volume personal contact with the public. Set the example for all employee policies and requirements.
Education
Management Development Program (MDP) - Innovation, strategic thinking, entrepreneurial spirit, servant leadership
San Antonio, TXAssociates of Arts - General Studies
Central Texas College
Killeen, TXHigh School Diploma -
Copperas Cove High School
Copperas Cove, TXSkills
- Active listening skills
- Strong organizational skills
- Courteous Demeanor
- Adept problem solver
- Energetic Work Attitude
- Works well with others
- Undisputed work ethic
- Exemplary performance ratings
- Safety conscious
- Advanced math skills
- Highly capable of multi-tasking
- Proficient with computers
- Spreadsheet savvy
- Self-motivated
- Displays attention to detail
- Creative Thinker
- Punctual and dependable
- Exceptional interpersonal skills
- 13 years of high-level interaction with personnel and customers
- Prioritizing honesty and integrity
- Effective communication
Accomplishments
- Awarded Office Manager of the Year for 2017 out of all national markets
- Recognized by area and zone managers for knowledge and practice of policies and procedures for other employees to emulate.
- Quickly learned new tasks and computer-based programs to become fully qualified as a trainer.
Awards
- Office Manager of the year 2017 - Empire Today
- Presidential Award
- Who's Who of American High School Students
- National Honor Society
Timeline
Store Manager
Break Time Corner Market
04.2020 - 01.2021
Office Manager / Broker Assistant
Prime Properties
01.2020 - 04.2020
Office Manager / Branch Accountant
Empire Today
12.2016 - 05.2019
Store Manager
Cornerstore
04.2013 - 12.2016
Management Development Program (MDP) - Innovation, strategic thinking, entrepreneurial spirit, servant leadership
Associates of Arts - General Studies
Central Texas College
High School Diploma -
Copperas Cove High School