Summary
Overview
Work History
Education
Skills
Accomplishments
Skills
Timeline
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Jordan Hollingsworth

Summary

Enthusiastic and Knowledgeable Customer Service Representative with proven track record of exceeding client expectations. Looking to implement exceptional communication, sales, technical support and organizational skills. Personable Customer Service Representative with management background and well-developed persuasion skills. Trained in sales, customer service, and administrative support. Known for increasing revenue through closing sales and effective persuasive skills. In addition, actively a student pursuing a bachelors degree in psychology and masters in education.

Overview

3
3
years of professional experience

Work History

Store Manager

Claire's Stores Inc
12.2021 - 09.2022
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Sales and profit: achieving store targets through driving sales
  • Customer service: delivering the finest level of customer service
  • Store operations: keeping the store running smoothly
  • Commerciality: Ensuring your store is well merchandised and commercially correct
  • Team leadership: recruiting, training, managing and providing direction and development to ensure your team are challenged and achieving results
  • Ear piercing

Virtual Executive Assistant

Carlton Financial
01.2020 - 11.2021
  • Organized and coordinated conferences and monthly meetings.
  • Answered high volume of phone calls and email inquiries.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Developed and maintained automated alert systems for important deadlines.
  • Handled confidential and sensitive information with discretion and tact.
  • Supported business and hospitality needs of corporate partners and staff during meetings and company events.

Customer Service Representative

Giant Food Stores
09.2019 - 10.2020
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.
  • Provided primary customer support to internal and external customers.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Requested official identification for age restricted purchases and verified details, consistently meeting strict legal standards of underage sales.
  • Helped over 70 guests every day by processing payments, monitoring reward accounts and resolving service concerns.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Educated customers on promotions to enhance sales.
  • Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Worked closely with Front end & Customer Service Management to solve problems and handle customer concerns.
  • Operated cash register for cash, check and credit card transactions with 100% accuracy.
  • Answered questions about store policies and concerns to support positive customer experiences.

Education

Bachelor of Science - Psychology

The Community College of Baltimore County
Catonsville, MD
07.2026

High School Diploma -

Baltimore School For The Arts
Baltimore, MD
06.2019

Skills

  • Type 80 WPM
  • Customer Focused Empathy
  • Professional and friendly
  • Careful and active listener
  • Multi-tasking
  • Active listening skills
  • Courteous
  • Accomplished with mobile devices
  • Computer Proficiency
  • Creative Problem Solving
  • Customer Needs Assessment
  • Excellent Grammar
  • Internet Research
  • Phone and Chat Skills
  • Time Management
  • Customer service expert
  • Telecommunication skills
  • Exceptional telephone etiquette
  • MS Office proficiency
  • Sorting and labeling
  • Meeting arrangements
  • Travel planning
  • Database administration
  • Social media knowledge
  • Scheduling
  • Presentation design
  • Recordkeeping
  • Paperwork drafting
  • Customer and client relations
  • Credit and collections
  • Customer relations and communications
  • Administrative support
  • Creative Direction

Accomplishments

    Customer Assistance

  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

    • Customer Service

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of businessSales
  • Consistently generated additional revenue through skilled sales techniques.
  • Managed chat flow with up to 3 consecutive chats in queue.

Skills

  • Live Chat Software: Live Person
  • Type 80 WPM
  • Customer Focused Empathy
  • Professional and friendly
  • Careful and active listener
  • Multi-tasking
  • Computer Proficiency
  • Creative Problem Solving
  • Customer Needs Assessment
  • Excellent Grammar
  • Internet Research
  • Phone and Chat Skills
  • Time Management

Timeline

Store Manager

Claire's Stores Inc
12.2021 - 09.2022

Virtual Executive Assistant

Carlton Financial
01.2020 - 11.2021

Customer Service Representative

Giant Food Stores
09.2019 - 10.2020

Bachelor of Science - Psychology

The Community College of Baltimore County

High School Diploma -

Baltimore School For The Arts

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Jordan Hollingsworth