Joaquina Avila
Chicago,IL
Summary
Dynamic Store Manager with a proven track record at Skyway DogHouse, excelling in customer service and team leadership. Successfully implemented inventory management systems, reducing waste and enhancing sales through innovative promotional strategies. Passionate about training and mentoring staff, fostering a positive environment that drives customer engagement and satisfaction.
Servsafe Mangement Certified.
Food Handler
Overview
15
15
years of professional experience
1
1
Certification
Work History
Store Manager
Skyway DogHouse
03.2010 - 08.2025
- Oversaw daily store operations ensuring compliance with company policies and procedures.
- Trained and mentored staff to enhance product knowledge and customer service skills.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed promotional strategies to drive sales and increase customer engagement.
- Enhanced customer experience by addressing feedback and implementing service improvements.
- Assisted with hiring, training and mentoring new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Approved regular payroll submissions for employees.
- Assisted in recruiting, hiring and training of team members.
Education
High School Diploma -
Saint Francis De Sales
Chicago, IL05.2016
Skills
Customer service
Problem-solving
Customer relations
Multitasking and organization
Training and mentoring
Store opening and closing
Team leadership
Friendly and positive
Inventory management
Store merchandising
Cash management
Shift scheduling
Employee training
Recruitment and hiring
Recruiting and hiring
Supply ordering
Policies and procedures
Staff management
Opening and closing procedures
Certification
Servsafe
Timeline
Store Manager
Skyway DogHouse
03.2010 - 08.2025
High School Diploma -
Saint Francis De Sales