JOAQUINA SMITH
Waldorf,MD
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
12
12
years of professional experience
Work History
Claims Service Specialist
Allstate
10.2021 - Current
- A mainly inbound claims representative that takes a variety of claims related calls
- Set daily goals around company metrics
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Checked documentation for accuracy and validity on updated systems.
- Verified client information by analyzing existing evidence on file.
- Generated, posted and attached information to claim files.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Examined reports, accounts and evidence to determine integrity and accuracy of information.
- Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
Assistant Manager
Pjjk Inc
09.2014 - 12.2018
- Learned to use various back-office tools, including Microsoft office applications
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Sales Associate
Pjjk Inc
04.2008 - 09.2014
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Education
High school diploma -
Maurice J. Mcdonough High School
Skills
- Business growth and development
- Customer Satisfaction
- Accounts Payable and Accounts Receivable
- Insurance Terminology
- Complex Problem-Solving
- Learning Strategies
- Reading Comprehension
- Documentation Research
- Claims Procedures
- Microsoft Office
Timeline
Claims Service Specialist
Allstate
10.2021 - Current
Assistant Manager
Pjjk Inc
09.2014 - 12.2018
Sales Associate
Pjjk Inc
04.2008 - 09.2014
High school diploma -
Maurice J. Mcdonough High School
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