JOAQUINN D. CLERKLEY
San Antonio,US
Summary
Dynamic team player with 9 years of diverse experience in IT, retail sales, and customer service. Proven track record in enhancing operational efficiency and customer satisfaction. Skilled in troubleshooting, maintenance, and team leadership, particularly in high-pressure environments. Seeking to leverage my expertise in technology and client relations to contribute to [Company Name]'s goals.
Overview
11
11
years of professional experience
8
8
years of post-secondary education
1
1
Certificate
Work History
ADAS Vehicle Operator
Tesla
01.2025 - 06.2025
- Logged 600 + autonomous test-miles per week on public roads and closed courses, capturing ~12 TB of telemetry / sensor data per cycle to validate safety-critical behaviors.
- Partnered with 5 engineering disciplines to document 120 + edge-case anomalies per quarter, accelerating Autopilot bug-fix turnaround by ≈35%.
- Executed 250 + scripted diagnostic checks per software build with CAN sniffers, log parsers, and HIL rigs, reducing system-level fault recurrence by ≈40%.
- Delivered 60 TeleOps remote interventions monthly, maintaining 100 % safety compliance and continuous data collection in complex traffic scenarios.
- Performed 15 pre-/post-drive inspections daily, detecting issues early and cutting autonomous fleet downtime by ≈20%.
Process Technician
Tesla
10.2023 - 01.2025
- Spearheaded cross-functional collaboration among Engineering, Quality, and NPI teams on 3 major programs, streamlining 12 manufacturing processes and raising first-pass yield ≈10%.
- Authored 30+ manufacturing & rework instructions and supervised 2 high-volume lines daily, trimming rework costs ≈18% and boosting throughput ≈8%.
- Performed 60+ torque tests and material assessments each week; instituted a non-conforming-material workflow that cut scrap ≈15% and sped dispositions ≈25%.
- Updated 100+ maintenance / calibration procedures, trialed 5 new parts & processes, and executed 20 proactive quality audits per quarter to surface and mitigate issues early.
- Led or supported 15 root-cause analyses quarterly, shortening resolution cycle time ≈30% and preventing recurrence of critical defects.
Production Associate
Tesla
08.2022 - 10.2023
- Acted as a certified workstation trainer, specializing in Front Rail Suspension and Front UnderBody2 stations
- Conducted maintenance and repairs on electro-mechanical robot equipment, implementing preventative measures
- Managed assembly work and operated manufacturing equipment, proficient in HMI and remote pendant systems
- Identified and executed continuous improvement strategies.
Insurance Professional - Sales and Service II
United Services Automobile Association, USAA
08.2021 - 08.2022
- Managed approximately 50+ customer accounts and policies, including Auto and Rental, improving satisfaction and ensuring policy compliance.
- Processed and verified an average of 20–30 applications daily with a focus on underwriting accuracy in a high-volume, fast-paced environment.
- Delivered exceptional sales and support to over 100 military-affiliated customers weekly, strengthening brand loyalty and trust.
- Increased customer satisfaction scores by 15% through prompt, knowledgeable assistance and personalized service solutions.
Correctional Officer
COIII, Texas
10.2019 - 06.2020
- Oversaw daily operations for 224 inmates, enforcing strict schedules, conducting security inspections, and mitigating behavioral risks to ensure safety, compliance, and operational efficiency.
Project Management Assistant
Loyalti Services
04.2014 - 05.2019
- Managed communications for 40+ clients and maintained data systems using project coordination tools, ensuring 100% record accuracy, streamlining workflows by 20%, and optimizing resource use to stay within a 10% budget margin.
Wireless Sales Consultant
Best Buy, 8210
03.2016 - 01.2019
- Maintained a 100% customer satisfaction rating by delivering personalized, knowledgeable support in consumer electronics, while consistently surpassing daily sales targets by $500 in headphones and wearables.
Vendor Support
Sony
06.2018 - 11.2018
- Increased Sony product sales by 15% over 3 months by coordinating 10+ high-impact events, training 2–4 associates daily, and managing 100+ vendor transactions weekly with 100% compliance and record accuracy.
Education
High School Diploma -
Theodore Roosevelt High School
San Antonio, TX 08.2011 - 06.2015
Some College (No Degree) - Computer Science
Northeast Lakeview College
Universal City, TX 09.2015 - 12.2019
Skills
- Critical analysis and listening
- Proficient in collaborative projects
- Extensive experience in customer service over four years
- Goal-oriented and receptive
- Proficiency in Microsoft Office and Operating Systems
- Strong Interpersonal and Public Speaking Skills
- Organized and Excellent time management
- Versatile learner
- Process flows
- Continuous improvement
- Preventive Maintenance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Certification
- Licensed Property & Casualty agent - 09/2021 to Current
- AI Prompt Engineering
Work Preference
Work Type
Full TimeInternshipWork Location
On-SiteRemoteImportant To Me
Career advancementHealthcare benefitsCompany CultureWork-life balanceFlexible work hoursPersonal development programs4-day work weekStock Options / Equity / Profit SharingTimeline
ADAS Vehicle Operator
Tesla
01.2025 - 06.2025
Process Technician
Tesla
10.2023 - 01.2025
Production Associate
Tesla
08.2022 - 10.2023
Insurance Professional - Sales and Service II
United Services Automobile Association, USAA
08.2021 - 08.2022
Correctional Officer
COIII, Texas
10.2019 - 06.2020
Vendor Support
Sony
06.2018 - 11.2018
Wireless Sales Consultant
Best Buy, 8210
03.2016 - 01.2019
Some College (No Degree) - Computer Science
Northeast Lakeview College
09.2015 - 12.2019
Project Management Assistant
Loyalti Services
04.2014 - 05.2019
High School Diploma -
Theodore Roosevelt High School
08.2011 - 06.2015
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