Joarik Santos Guzman
Jamestown ,NY
Summary
Productive, responsible and willing to learn and handle any task required.
Dynamic and bilingual customer support specialist with a proven track record excelling in complaint handling and quality assurance.
Team collaboration, I have successfully enhanced service delivery processes and trained new staff, ensuring operational efficiency and superior customer experiences.
Overview
8
8
years of professional experience
Work History
Retail Operations & Service Associate
Walmart
Lakewood, NY
05.2023 - Current
- Assisted customers with inquiries and product selections, enhancing overall shopping experience.
- Maintained organized merchandise displays to drive sales and improve product visibility.
- Processed transactions accurately at checkout, ensuring efficient customer service.
- Collaborated with team members to restock shelves and manage inventory effectively.
- Multitasking: Shifted between front-end service and floor operations to meet store-wide performance goals.
- Inventory Control: Conducted regular audits and reconciliations of backroom and sales floor inventory to minimize "shrink" (asset loss) and maintain operational efficiency.
- Problem Solving: Acted as a "floating" associate across multiple departments, quickly adapting to different software systems and fast-paced environments to meet daily store goals.
Remote Customer Support Specialist
Genie Retails
Jamestown, NY
11.2022 - 05.2023
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with cross-functional teams to enhance service delivery processes.
- Maintained accurate records of customer interactions using CRM software.
- Assisted in training new team members on support protocols and tools.
Shipping and Receiving Coordinator
Industrial Fabricator
Gastonia, NC
04.2018 - 03.2020
- Coordinated shipping schedules to optimize delivery timelines and reduce operational delays.
- Managed inventory levels to ensure accurate stock counts and minimize discrepancies.
- Oversaw receipt of incoming materials, verifying quality and compliance with specifications.
- Developed training materials for new team members, enhancing onboarding efficiency and knowledge retention.
- Implement cost-effective methods, carriers and routes to optimize shipping and receiving strategies.
- Reviewed paperwork and prepared accurate shipping orders and Bills of Lading to direct and route material.
Material Handler
CTDI
Charlotte, NC
11.2017 - 04.2018
- Loaded and unloaded shipments, ensuring accurate inventory counts and proper storage protocols.
- Collaborated with team members to streamline material handling processes and improve workflow efficiency.
- Assisted in training new staff on equipment operation and safety procedures effectively.
- Maintained cleanliness and organization of work areas, adhering to safety regulations consistently.
- Monitored inventory levels, reporting discrepancies to management for timely resolution.
Education
High School Diploma -
Angel David College
Rio Piedras, PR2010
Skills
- Bilingual
- Customer support
- Patience and tolerance
- Complaint handling
- Quality assurance
- Sales experience
- Product or service support
- Computer liberation
- Payment processing
- Returns and refunds
- Multitasking and organization
- Team collaboration
- Staff education and training
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Retail Operations & Service Associate
Walmart
05.2023 - Current
Remote Customer Support Specialist
Genie Retails
11.2022 - 05.2023
Shipping and Receiving Coordinator
Industrial Fabricator
04.2018 - 03.2020
Material Handler
CTDI
11.2017 - 04.2018
High School Diploma -
Angel David College