Job Granillo
San Diego,CA
Summary
Dedicated retail professional with a strong focus on customer service, team collaboration, and problem-solving. Proven ability to create welcoming environments and train new associates effectively. Detail-oriented professional known for excellent problem-solving and communication skills. Experienced in creating positive customer interactions and supporting team dynamics, ready to leverage expertise in a fast-paced retail environment. Reliable and adaptable individual with experience in customer service and operational roles. Skilled in training team members and enhancing the shopping experience, committed to ensuring customer satisfaction through attention to detail and effective communication.
Overview
9
9
years of professional experience
17
17
Certifications
Work History
Retail Sales Associate
The Nutritional Corner
Norfolk, Virginia
02.2025 - Current
- Assisted customers in selecting nutritional products tailored to their needs.
- Restocked shelves regularly to ensure product availability for customers.
- Provided information on health benefits of products to educate shoppers.
- Collaborated with team members to create a welcoming shopping environment.
- Trained new associates on store policies and customer service techniques.
- Helped customers by answering questions and locating merchandise.
- Assisted customers with finding the right product for their needs.
- Greeted customers upon entering the store and provided assistance.
Delivery Driver
Bear Express
Norfolk, Virginia
07.2024 - 08.2024
- Operated delivery vehicle to transport packages efficiently across designated routes.
- Managed time effectively to ensure timely deliveries and customer satisfaction.
- Maintained accurate records of deliveries and addressed discrepancies promptly.
- Followed safety protocols to ensure secure handling of packages during transit.
- Provided excellent customer service by addressing inquiries and resolving issues directly.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
Operational Specialist
USN
07.2020 - 06.2024
- Track, classify, and evaluate potential contacts using the latest radar equipment.
- Interpret and evaluate presentations, tactical situations, and make recommendations to supervisors during watch conditions.
- Apply a thorough knowledge of doctrine and procedures applicable to CIC operations contained in the U.S. Navy Instructions and Allied or U.S. Navy
- Provide the command with technical information and assistance related to Anti-Surface Warfare, Anti-Air Warfare, Anti-Submarine Warfare, Amphibious Warfare, Mine Warfare, Naval Gunfire Support, search and rescue operations, and other matters pertaining to the Operations Specialist's area.
- Completed day-to-day duties accurately and efficiently.
Security Guard
Elite Services
San Diego, California
06.2017 - 06.2019
- Monitored premises to prevent unauthorized access and ensure safety.
- Conducted regular patrols to identify potential security risks and hazards.
- Responded swiftly to incidents, providing immediate assistance as needed.
- Collaborated with law enforcement during emergencies for effective resolution.
- Provided excellent customer service while interacting with employees and visitors.
- Conducted daily security patrols of assigned areas.
- Provided customer service assistance to staff and visitors in a professional manner.
Cashier
Tacobell
National City, California
07.2017 - 06.2018
- Processed customer transactions efficiently at fast-paced restaurant.
- Maintained accurate cash drawer and balanced daily sales.
- Provided exceptional customer service to enhance dining experience.
- Assisted in training new cashiers on register operations.
- Handled customer inquiries and resolved issues promptly.
- Ensured cleanliness and organization of cashier area and dining space.
- Collaborated with team members to improve service speed and quality.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Education
Bachelor of Science - Criminal Justice/Homeland Security
ECPI University
Virginia Beach, VA07-2026
High School Diploma -
Sweetwater High
National City, CA07-2018
Some College (No Degree) - Criminal Justice
San Diego Mesa College
San Diego, CASome College (No Degree) - Criminal Justice
San Diego City College
San Diego, CASkills
- Customer service
- Effective communication
- Team collaboration
- Problem solving
- Security monitoring
- Time management
- Conflict resolution
- Report writing
- Research skills
Languages
Spanish
Native/ Bilingual
Certification
M9 Service Pistol Course/ USN
Accomplishments
Decorations, Medals, Badges, Citations, and Campaign Ribbons Awarded or Authorized: Armed
forces expeditionary medal, Global war on terrorism medal, National defense service medal, Good
conduct medal, sea service deployment ribbon, Navy arctic service ribbon, Navy rifle marksmanship
ribbon, Navy pistol Marksmanship ribbon. Certificate of promotion Petty Officer third class.
forces expeditionary medal, Global war on terrorism medal, National defense service medal, Good
conduct medal, sea service deployment ribbon, Navy arctic service ribbon, Navy rifle marksmanship
ribbon, Navy pistol Marksmanship ribbon. Certificate of promotion Petty Officer third class.
References
References available upon request.
Timeline
Retail Sales Associate
The Nutritional Corner
02.2025 - Current
Delivery Driver
Bear Express
07.2024 - 08.2024
Operational Specialist
USN
07.2020 - 06.2024
Cashier
Tacobell
07.2017 - 06.2018
Security Guard
Elite Services
06.2017 - 06.2019
Bachelor of Science - Criminal Justice/Homeland Security
ECPI University
High School Diploma -
Sweetwater High
Some College (No Degree) - Criminal Justice
San Diego Mesa College
Some College (No Degree) - Criminal Justice
San Diego City College