Tryphose Auguste
Customer service
Clarksville,TN
Summary
I am Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work History
Customer service
State of Tennessee
Nashville, TN
09.2020 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Provided professional services and support in a dynamic work environment.
- Cultivated interpersonal skills by building positive relationships with others.
- Proved successful working within tight deadlines and a fast-paced environment.
Evidence Technician
City of Tampa
Tampa, FL
07.2021 - 07.2023
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Facilitated seamless transfer of evidence from crime scenes to laboratory.
- Compiled and maintained records of evidence and results of laboratory tests.
Case Manager Specialist
Department of Social Services
Tampa, FL
01.2019 - 06.2021
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
- Collaborated with an interdisciplinary team to determine timely delivery of services.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
Education
Associate of Applied Science - Accounting
01.2023 - Current
Skills
Time management
Customer service
Attention to detail
Adaptability
Team player
Problem solving
Timeline
Palm Beach State College - Associate of Applied Science, Accounting
01.2023 - Current
Evidence Technician - City of Tampa
07.2021 - 07.2023
Customer service - State of Tennessee
09.2020 - Current
Case Manager Specialist - Department of Social Services
01.2019 - 06.2021
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