JoBeth Wiley

• Assisted customers in selecting products to enhance personal care routines.
• Maintained well-organized merchandise displays to optimize shopping experience.
• Processed transactions accurately using point-of-sale systems.
• Collaborated with team members to achieve daily sales targets and improve store performance.
• Participated in inventory management, including restocking and organizing stockrooms.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Managed returns, exchanges and refunds in accordance with store policy.
• Helped customers locate products and checked store system for merchandise at other sites.

• Provided exceptional customer support, addressing inquiries and resolving issues promptly.
• Assisted in maintaining inventory accuracy through regular stock checks and data entry.
• Utilized point-of-sale systems to process transactions efficiently and accurately.
• Collaborated with team members to enhance service delivery and customer satisfaction.
• Trained new associates on operational procedures and customer service best practices.
• Answered user product attribute and usage questions to promote satisfactory product ownership experience.
• Processed money transfer requests accurately and efficiently.
• Maintained compliance with financial regulations and company policies.
• Monitored cash handling procedures to minimize risk and errors.
• Handled sensitive customer information with discretion, maintaining confidentiality at all times.

Was a stay at home mom/ military spouse. Military moved us around a lot was difficult to maintain a job.

• Supervised overnight operations to ensure efficient service delivery and compliance with safety standards.
• Managed team schedules, optimizing staff coverage for peak demand periods during night shifts.
• Trained and mentored new employees on operational procedures and customer service excellence.
• Implemented inventory control measures, reducing waste and maintaining stock levels effectively.
• Resolved customer complaints promptly, ensuring positive dining experiences and fostering loyalty.
• Maintained a clean and organized store environment by implementing strict cleaning schedules and protocols for the overnight team.
• Scheduled staff, planned budget and revised schedule to meet business needs and minimize cost.
• Prepared, planned and implemented training programs to support ongoing staff development.

• Oversaw daily store operations, ensuring compliance with company policies and procedures.
• Trained and mentored team members, fostering a collaborative and high-performing work environment.
• Managed inventory levels, optimizing stock replenishment processes to reduce waste and improve availability.
• Developed promotional strategies, enhancing customer engagement and driving sales growth across product lines.
• Analyzed sales data to identify trends, informing strategic decisions for product placements and promotions.
• Implemented staff scheduling systems, improving labor efficiency while maintaining excellent customer service standards.
• Resolved customer complaints effectively, reinforcing brand loyalty through exceptional service recovery practices.
• Managed inventory control, cash control, and store opening and closing procedures.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Approved regular payroll submissions for employees.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.