Summary
Overview
Work History
Skills
Certification
Timeline
Receptionist

Jobina V. Fountain

Spearfish,SD

Summary

Proven professional with excellent phone etiquette and communication skills. Consistently improves customer satisfaction. Efficiently organizes tasks with great attention to detail. Experienced in training and mentoring team members to create a collaborative work environment. Highly motivated with strong work ethic, adaptability, and exceptional interpersonal skills. Capable of mastering new challenges independently.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Patient Service Specialist

Monument Health
10.2023 - 01.2025
  • Answer phones, schedule appointments for procedures and exams
  • Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
  • Insurance verifications
  • Process incoming referrals
  • Process payments made on accounts
  • Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
  • Provided exceptional customer service, addressing patient concerns promptly and professionally.

Account Manager

Leavitt Group
12.2020 - 04.2023
  • Processed change requests, renewals, cancellations, and claims for personal lines accounts.
  • Issued new business policies for personal lines products efficiently.
  • Utilized AMS platform to service and manage client accounts effectively.
  • Leveraged knowledge of multiple carriers to market accounts for new and existing clients.
  • Trained new hires on account servicing and operational procedures.
  • Built strong relationships with clients, enhancing satisfaction through prompt response to needs.

Account Manager

BankWest - South Dakota
05.2017 - 07.2018
  • Maintain personal lines accounts by processing change requests, renewals, cancellations and claims
  • Issue new business policies for personal lines products
  • Utilize AMS platform to service accounts
  • Knowledge of several carriers to market accounts of both new and existing clients
  • Balance payments made by checks and cash
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Assist with new hire and agent training of systems

Sales Asssociate

Farm Bureau Insurance
02.2015 - 04.2017
  • Responded to customer requests for products, services, and company information.
  • Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
  • Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
  • Set up customer payment plans to cover annual policies and renewals.
  • Processed insurance policy cancellations and renewals quickly to meet call time targets.
  • Completed customer applications and updated records to reflect current information.
  • Assessed customer needs and recommended suitable insurance policies.

Skills

  • Insurance industry experience
  • Efficient data input
  • Customer service proficiency
  • Knowledge of financial industry practices
  • Team collaboration
  • Insurance eligibility verification
  • Upholding privacy standards for patients
  • Relationship building

Certification

  • Administrative Professional, Black Hills State University
  • Insurance Agent (Insurance Producer)
  • Gold NCR Certificate

Timeline

Patient Service Specialist

Monument Health
10.2023 - 01.2025

Account Manager

Leavitt Group
12.2020 - 04.2023

Account Manager

BankWest - South Dakota
05.2017 - 07.2018

Sales Asssociate

Farm Bureau Insurance
02.2015 - 04.2017

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Jobina V. Fountain