JOBORI COOKE
Atlanta,GA
Summary
I am a results driven Customer Service professional with several years of experience. Seeking a position where my professional experience and education will allow me to make an immediate contribution as an integral part of a progressive company. My responsibilities have included: resolving complex customer inquiries, developing remarkable and coaching teams to success, building strong customer relationships, driving brand loyalty, and increasing customer engagement.
Overview
10
10
years of professional experience
Work History
Leasing Hub Associate
Cortland
Atlanta , GA
05.2023 - Current
- Consults prospective future residents of the features, pricing and benefits of 24 communities in the state of North Carolina.
- Demonstrates the ability to execute Cortland to future residents getting them excited to learn more about our communities, culture, vision and value proposition.
- Built relationships with community teams and partners to convert leads into residents.
- Achieved growth in skill set and understanding of Cortland thru participation in customized training.
- Awarded "The Rising Star" award within first 90 days of hire.
- Earned an opportunity to work collaboratively with new hires as a peer mentor to assist in aligning them with our Cortland Core Values.
- Awarded "Associate Spotlight" of October/November 2023 for outstanding performance.
- Exceeded the KPI goal with an average of 49.8% Lead to Appointment, 62.5% Toured and 31.1% Lead to Completed Appointment for the year 2023.
Realtor
Casey Group Real Estate LLC
01.2022 - Current
- Advises clients about market conditions, conduct walkthroughs, and provide guidance and assistance through the process of buying, selling, or leasing properties
- Assesses the property's condition, taking pictures, advertising the property, identifying prospective buyers, offering advice to clients and buyers, and liaising between the two parties
- Negotiates price and contract on behalf of clients
- Research market trends and selling price of alike properties in anticipation of client questions
- Cooperates with lending professionals and attorneys for home closing
- Prepares contracts in the offer, purchase and selling of homes.
Specialist
Verizon
Atlanta, GA
09.2022 - 04.2023
- Guides customers through the Verizon sales experience
- Maintains visual merchandising
- Attends regular training events
- Advises, sales, and set up new products for customers
- Interacts with customers to provide and process information in response to inquiries, concerns, and requests about products and services
- Organizes ideas and communicate oral messages appropriate to listeners and situations
- Contacts the appropriate parties to research and/or provide information on customer issues to expedite high quality customer service
- Resolves general and complex customer service issues requiring research using various records and resources
- Responsible for creating, maintaining, and improving customer relationships while interacting with customers and other Verizon associates
- Sought by management to do projects or help in another area when a dependable person was needed.
Bank Teller 1
Founders Federal Credit Union
08.2020 - 06.2022
- Opened new accounts and process payroll deductions
- Handled the complex accounts of credit union members accurately
- Serviced members by completing multiple account transactions at a time
- Received and distributed thousands of dollars a day during these transactions
- Verified checks and/or members during transactions to prevent fraudulent activity
- Conducted daily balancing of monies every day
- Structured and executed several frontline initiatives, which cumulatively decreased customer wait time.
Teachers Assistant
LAURENS COUNTY SCHOOL DISTRICT 55
01.2018 - 07.2020
- Assisted teacher with executing instruction and evaluating its effectiveness
- Supervised students in classroom and non-classroom settings like lunch, recess and field trips, and work in small groups or one-on-one with students in the classroom to reinforce instructional material
- Supported the teacher in daily lessons and planning in a Montessori classroom for fourth and fifth grade students
- Observed the safety and well-being of students
- Monitored student behavior and helps maintain discipline in the classroom; records time out and in class suspension; assists with crisis prevention; restrains students as needed
- Assisted students with learning; reinforces and clarifies instructions; conducts short sessions on improving study skills; creates and modifies materials to match student abilities; modifies tests for students; provides one-on-one assistance as needed
- Performed recordkeeping duties associated with the classroom including attendance and grade calculation
- Worked in a classroom of 24 students, assisting them with lesson plans
- Managed classroom in absence of teacher during an extended period of absence
- Performed countless other mini projects for other classrooms in absence of the teacher
- Provided active lesson instructions for multiple grades.
Customer Service Rep / Assistant Store Manager (Promotion)
Rue21
04.2014 - 02.2017
- Built relationships with clientele to ensure retention and exceptional customer experience
- Managed a team of associates/designers
- Fostered a culture of collaboration with all departments
- Led weekly regional strategy conference calls
- Assisted with weekly store schedule; Managed daily duties including store deliveries, reports, and store
- Ensured promotions are run accurately and to the company's standards and make sure that staff are all working towards the target for the day
- Prepared and control budget the store’s budget aiming for minimum expenditure and efficiency
- Set sales targets, maintaining stocks, creating attractive displays, handling customer inquiries, scheduling shifts, and implementing safety regulations.
Education
Associate of Art - Business Administration
Greenville Technical College
Skills
- Leadership
- Adaptability
- Time Management
- Problem Solving
- Microsoft Office Suite
- Critical Thinking
- Self Sufficient
- Mac OS/ iOS/iPadOS
- Training
Timeline
Leasing Hub Associate
Cortland
05.2023 - Current
Specialist
Verizon
09.2022 - 04.2023
Realtor
Casey Group Real Estate LLC
01.2022 - Current
Bank Teller 1
Founders Federal Credit Union
08.2020 - 06.2022
Teachers Assistant
LAURENS COUNTY SCHOOL DISTRICT 55
01.2018 - 07.2020
Customer Service Rep / Assistant Store Manager (Promotion)
Rue21
04.2014 - 02.2017
Associate of Art - Business Administration
Greenville Technical College