Summary
Work History
Education
Skills
Accomplishments
Timeline
Work Availability
Languages
Work Preference
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JOBY OLGUIN

JOBY OLGUIN

Operations Specialist - LATAM
Portland,OR

Summary

ENFP, Plant-Based, Endorsed Athlete/ Marathoner. Solution-driven and energetic individual. Equipped with strong business acumen and a passion for excellence. I thrive in a fast-paced environment where work ethic and career ambitions are supported, and a focus on building and sustaining trusted relationships are paramount.

Work History

Operations Specialist - LATAM

On
03.2024 - Current
  • Oversee all operational processes for LATAM distributor markets, ensuring efficient order management, invoicing, and delivery coordination across regions.
  • Conduct precise data analysis to identify patterns and opportunities that ease workload and product on time performance.
  • Document results, insights, and process outcomes in detailed, data-driven reports used for team decision-making.
  • Collaborate with finance, sales, marketing and logistics teams to enhance data transparency, forecasting accuracy, product activations and process reliability.
  • Apply a growth mindset by proactively seeking feedback, adapting to new challenges, and implementing learnings from prior projects.

Operations Coordinator - Distributors LATAM

On
08.2023 - 03.2024
  • Coordinated cross-departmental communication to streamline operational workflows.
  • Coordinated logistics activities including transportation arrangements, warehousing solutions, customs clearance documentation.
  • Reported issues to higher management with great detail.
  • Implemented process improvements that enhanced efficiency in daily operations.

Account Manager, Inside Sales

Hub Group Logistics
Fayetteville, Arkansas
08.2020 - Current
  • Successfully manage a diverse client portfolio, consistently delivering exceptional service and building strong client relationships
  • Streamlined a successful payment rate of 96% while ensuring that the accounts stay within our Net 15 / Net 30 terms.
  • Daily duties involving, but not limited to, quoting freight lanes, tracking and disputing discrepancies with pickup / deliveries, finalizing freight terms, negotiating transit windows for optimal cost efficiency, and overseeing credit terms between accounting team and
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.

Account Manager

Casestack Logistics
Fayetteville, Arkansas
01.2014 - 12.2019
  • Negotiated and arranged transport of goods with shipping or freight companies.
  • Updated clients on cargo and mail statuses by closely monitoring receipt and tracking processes.
  • Built working relationships with clients to foster loyalty and encourage repeat business.
  • Observed and tracked consignments to verify timely deliveries and accurate invoicing.
  • Work closely with internal teams and operations partners to coordinate deliveries, track shipments, and resolve any issues or discrepancies.

Education

High School Diploma -

Springdale High School

No Degree - Front End Web Development

NorthWest Arkansas Community College

Skills

  • Cross-functional collaboration
  • Data analysis
  • Process optimization
  • Reporting and documentation
  • Sports Industry Knowledge dealing with Samples and Prototypes
  • Account development
  • Operations
  • SalesForce
  • Office 365
  • Excellent Under Pressure

Accomplishments

  • The Spark Foundation
  • Volunteer
  • Providing ongoing support to a Northwest Arkansas-based 501(c)3 non-profit organization by marketing and coordinating community outreach presentations and race events for 500+ area runners, as well as contributing to the
  • Launch and continuation of pilot programs that partner with elementary schools to instruct students on the importance of establishing lifelong healthy habits
  • We produce three annual races that appeal to a broad range of runners, volunteers, and community partners
  • We strive to serve runners of all ages and experience levels
  • Outreach Programming - Through strategic partnerships with schools and partner organizations, we create and support programming that increases access to health and fitness education and encourage outdoor recreation opportunities
  • Giving & Grantmaking - We support the creation of a healthy, active lifestyle through direct gifts to schools and our support of the Fayetteville Public Education Foundation.

Timeline

Operations Specialist - LATAM

On
03.2024 - Current

Operations Coordinator - Distributors LATAM

On
08.2023 - 03.2024

Account Manager, Inside Sales

Hub Group Logistics
08.2020 - Current

Account Manager

Casestack Logistics
01.2014 - 12.2019

High School Diploma -

Springdale High School

No Degree - Front End Web Development

NorthWest Arkansas Community College

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Work Preference

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceCompany Culture