Jocabed Mendoza
Tarry Title Company
Quitman,TX
1
Language
1
Certification
16
years of professional experience
Experienced escrow professional with a strong record of managing closings, funds disbursement, and deadline-driven file coordination. Known for organization, clear communication, and accurate handling of sensitive financial documents.
Work History
Escrow Assistant
4 Months- Prepared escrow files, verified documents, and maintained accurate closing records.
- Coordinated signings with clients, lenders, and title officers to support smooth closings.
- Reviewed escrow instructions and title commitments for completeness and consistency.
- Tracked document status, follow-ups, and deadlines to keep transactions moving.
- Assisted with funding packages, disbursement requests, and post-closing file organization.
- Communicated updates to clients and agents while resolving routine escrow questions.
- Supported recording preparation, payoff processing, and final closing deliverables.
- Developed strong relationships with clients through excellent customer service, fostering trust and loyalty.
- Supported team members in managing their workload, contributing to a more productive work environment.
- Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
Escrow Officer
5 Years 3 Months- Managed escrow closings from opening through disbursement, ensuring compliance with contract instructions and lender requirements.
- Reviewed purchase agreements, title commitments, and closing documents to resolve exceptions and prevent funding delays.
- Coordinated with buyers, sellers, real estate agents, lenders, and title teams to maintain accurate transaction communication.
- Prepared settlement statements, loan packages, and disbursement files with strong attention to regulatory and audit standards.
- Interpreted escrow instructions and legal documents to identify discrepancies and correct file issues before closing.
- Led closing workflows, prioritizing deadlines and balancing multiple concurrent transactions with consistent accuracy.
- Managed multiple escrow accounts simultaneously, balancing financial transactions and minimizing the risk of errors.
- Developed strong relationships with clients by providing exceptional service, earning repeat business and referrals.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to escrow transactions.
- Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
- Maintained strict confidentiality in handling sensitive customer information, adhering to privacy laws and best practices.
- Returned executed loan packages to the lender for review and approval in accordance with lender instructions.
- Assisted in training new employees on company policies, procedures, and software systems used in the escrow process.
- Opened incoming orders and set up escrow files within [Number] hours of receiving purchase agreement.
- Set up escrow transactions, processed deposits and mailed out forms and preliminary title reports for review.
- Resolved visitor concerns promptly while preserving calm, courteous service standards.
- Coordinated mail, deliveries, and office supplies to keep reception workflows efficient.
- Resolved customer problems and complaints.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Escrow Officer
5 Years 1 Month- Managed real estate closing process in compliance with applicable standards and legal requirements.
- Facilitated successful closings by guiding clients through the signing process and explaining complex legal terminology in layman's terms.
- Conducted thorough research on properties to confirm ownership, title status, and outstanding liens or encumbrances.
- Facilitated successful closings by guiding clients through the signing process and explaining complex legal terminology in layman's terms.
- Managed multi-line phone systems, routing calls and messages with accuracy and professionalism.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Sales Associate
3 Years 5 Months- Assisted customers with product selection, locating merchandise, and resolving routine questions.
- Processed transactions accurately at register while maintaining efficient checkout flow.
- Stocked and organized shelves, ensuring merchandise availability and neat presentation.
- Monitored inventory levels and replenished fast-moving items to support sales floor readiness.
- Supported price changes, signage updates, and promotional displays across departments.
Education
High School Diploma
Skills
Escrow Compliance
Document Verification
Notary public certification
Closing Coordination
Client relationship building
Deadline oriented
Organizational skills
Telephone communication
Teamwork
Multitasking
Clear communication
Certification
- Licensed Escrow Officer
- Notary Certification
Languages
Spanish
Native or Bilingual
Timeline
Escrow Assistant
Tarry Title Company
05.2026 - 09.2026Read More
Escrow Officer
Wood County Title Company
01.2021 - 04.2026Read More
Escrow Officer
East Texas Title Company
12.2015 - 01.2021Read More
Sales Associate
Walmart
01.2011 - 06.2014Read More
Van ISD
High School Diploma
Read More