Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jocalyn Whittenberger

Leetonia,OH

Summary

Experienced with inventory management, team leadership, and customer service excellence. Utilizes strategic planning to enhance product placement and boost sales. Track record of effective supplier negotiations and staff development.

Effectively manage personnel and business operations to handle demanding needs while maximizing customer service standards. Trained in preparing and handling food, organizing inventory, and optimizing customer relations. Diplomatic in addressing customer concerns and resolving issues.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

15
15
years of professional experience

Work History

Beer Wine And Liquor Manager

Giant Eagle
07.2023 - Current
  • Monitored stock levels to ensure accurate forecasting and replenishment.
  • Implemented strategies to improve stock control, reducing inefficiencies and redundancies.
  • Worked cohesively with colleagues to design captivating in-store displays highlighting top products and deals.
  • Trained new employees on company policies, liquor laws, and best practices to maintain a high level of staff competence.
  • Organized systematic cleaning procedures for consistent sanitation in the liquor department.
  • Conducted regular audits of stock levels, maintaining optimal inventory levels for efficient store operations.
  • Collaborated with team members to create engaging in-store displays that showcased popular products and promotions.
  • Coordinated special events such as tastings or themed promotions to drive sales growth and customer engagement.
  • Maintained compliance with local regulations regarding alcohol sales, contributing to the store''s excellent reputation in the community.
  • Fostered a team-oriented atmosphere among staff through effective communication and leadership techniques.
  • Resolved customer issues promptly, fostering a positive shopping experience and building brand loyalty.
  • Analyzed sales data to identify opportunities for improvement in pricing strategies or product offerings.
  • Established a safe work environment by enforcing strict adherence to company safety policies and procedures.
  • Implemented successful marketing strategies to increase store revenue and attract new customers.
  • Improved customer satisfaction by providing knowledgeable recommendations and personalized service for liquor purchases.
  • Developed strong relationships with vendors, ensuring timely deliveries and exclusive product access.
  • Purchased beverage stock and handled all inventory needs.
  • Resolved customer complaints involving food or beverage quality and service.
  • Maintained highest standards for beverage quality and service.

File Maintence Clerk

Giant Eagle
07.2022 - Current
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Enhanced office organization with regular maintenance of files, records, and supplies inventory.
  • Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
  • Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
  • Reduced errors in data entry through rigorous attention to detail and double-checking work.
  • Optimized office space usage, arranging workstations to maximize productivity.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Compiled and analyzed data to produce reports.

Meat Wrapper Clerk

Giant Eagle
05.2021 - 07.2022
  • Provided excellent service to customers by meeting individual needs promptly.
  • Supported cross-functional team efforts by assisting with tasks in other departments as needed, contributing to overall store success.
  • Collaborated with other team members to ensure a smooth workflow within the department during peak times.
  • Protected consumers by consistently following food handling and safety guidelines.
  • Offered guests top-notch service, greeting every person and assisting with needs such as locating products.
  • Increased productivity by regularly maintaining equipment, reducing downtime due to malfunctions or repairs.
  • Conducted regular inspections of products for quality assurance purposes, removing any items that did not meet standards from display cases promptly.
  • Kept shelves and display cases organized, products fronted and expired items removed.
  • Minimized spoilage by using first-in-first-out stock management processes.
  • Demonstrated strong multitasking abilities by efficiently managing multiple customer requests and maintaining a high level of service quality.
  • Assisted customers with selecting types and cuts of meat by answering questions and offering recommendations.

Cashier

Giant Eagle
04.2020 - 05.2021
  • Enhanced customer satisfaction by providing efficient and friendly service at the bakery cashier counter.
  • Maintained a clean, organized, and well-stocked cashier area to ensure smooth operations.
  • Handled customer inquiries, complaints, and special requests professionally and effectively.
  • Assisted in inventory management by conducting regular stock checks and updating records accordingly.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.

Bakery Clerk

Giant Eagle
02.2010 - 03.2017
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
  • Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Maintained tidy and organized work area to comply with cleanliness standards.
  • Assisted in inventory management by accurately tracking stock levels and promptly replenishing supplies as needed.
  • Helped train new employees on proper baking techniques, equipment usage, and customer service best practices.
  • Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
  • Collaborated with fellow bakery staff members to streamline production processes and improve overall efficiency.
  • Inspected goods to establish accurate pricing and labeling.
  • Developed strong relationships with regular customers, fostering loyalty and repeat business for the bakery department.
  • Provided support in other departments during peak times or employee absences, demonstrating adaptability and a strong work ethic.
  • Promoted a positive work environment within the bakery team through open communication channels and constructive feedback mechanisms.
  • Supported special events by preparing custom orders according to client specifications and time constraints.

Education

High School Diploma -

Leetonia High School
Leetonia, OH
2009

Skills

  • Documentation And Reporting
  • Team Collaboration and Leadership
  • Critical Thinking
  • Task and Time Management
  • Merchandising strategies
  • Brand awareness
  • Customer service background
  • Health and safety
  • POS software proficiency
  • Health and safety standards
  • Records management
  • Supply ordering
  • Marketing
  • Team recruitment and training
  • Sales
  • PC proficient
  • Customer service
  • Reliable and responsible
  • Team leadership

Timeline

Beer Wine And Liquor Manager

Giant Eagle
07.2023 - Current

File Maintence Clerk

Giant Eagle
07.2022 - Current

Meat Wrapper Clerk

Giant Eagle
05.2021 - 07.2022

Cashier

Giant Eagle
04.2020 - 05.2021

Bakery Clerk

Giant Eagle
02.2010 - 03.2017

High School Diploma -

Leetonia High School

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Jocalyn Whittenberger