Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Joceda Rivera

Norwich

Summary

Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge.

Overview

4
4
years of professional experience
1
1
year of post-secondary education

Work History

D2D sales Representative

Helios
New London
2026.02 - 2026.05
  • Promoted products and services to customers
  • Built customer relationships and generated leads
  • Met sales goals through strong communication skills

Sales Representative

Xfinity Comcast
Groton
2025.10 - 2026.01
  • Assisted customers with service inquiries and product information.
  • Educated clients on features and benefits of Xfinity services.
  • Processed customer orders and managed account changes effectively.

Customer Service Representative

Faneuil
Bristol
2022.06 - 2024.05
  • Assisted customers with enrolling in medical insurance plans
  • Explained coverage options, benefits, and eligibility requirements
  • Processed applications and maintained accurate records
  • Helped clients choose plans that fit their needs

Education

Information Technology - Information Technology

LaunchIT
Uncasville, CT
2024.10 - 2025.05

Digital Marketing - Digital Marketing

Coursera
Uncasville, CT
2023.03 - 2023.08

Spring High School
Spring, TX

Skills

  • Customer Service & Client Relations
  • Sales Analysis & Revenue Planning
  • Brand & Product Marketing
  • Account Coordination & Client Support

Languages

English
Full Professional
Spanish
Limited

Timeline

D2D sales Representative

Helios
2026.02 - 2026.05

Sales Representative

Xfinity Comcast
2025.10 - 2026.01

Information Technology - Information Technology

LaunchIT
2024.10 - 2025.05

Digital Marketing - Digital Marketing

Coursera
2023.03 - 2023.08

Customer Service Representative

Faneuil
2022.06 - 2024.05

Spring High School
Joceda Rivera