Jocel Cortes
Cleveland,OH
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Nanny
02.2020 - 01.2023
- Responsible for childcare of one, from 8 months to age 3
- Assisted with functionality and mobility
- Planned educational activities including color coordination, verbal communication, counting, shapes, games
- Managed daily activities (naps, meals) according to the schedule plan provided by grandparent and parent.
Admissions Representative
Bayfront Baby Place, Pete
10.2017 - 11.2018
- Admit and create patient accounts
- Verify and submit insurance eligibility
- Provide friendly and compassionate patient care
Store Manager/Keyholder
Tra c Shoes
03.2016 - 09.2017
- Open and close store
- Deposit and withdrawal money from register
- Maintain a clean and friendly environment
Brand Team Member
Target
11.2014 - 02.2016
- Assist customers and handle cash register with customer purchases -Resolve customer concerns and returns -Stock shelves with product and maintain clean environment
Education
AAS - Physical Therapy Assistance
Remington College
Cleveland, OH01.2020
Skills
- Team Leadership
- Organizational Skills
- Interpersonal and Written
- Communication
- Childcare
- Self-Motivated
- Customer Experience
- Administrative Support
Additional Information
- Assisted my mother (recovering from MVA) with daily personal tasks such as brushing her hair, dressing, walking safely to and from the bathroom. Cleaning and maintenance of her home. Prepping and cooking meals. Responsible for providing personal care items.
Timeline
Nanny
02.2020 - 01.2023
Admissions Representative
Bayfront Baby Place, Pete
10.2017 - 11.2018
Store Manager/Keyholder
Tra c Shoes
03.2016 - 09.2017
Brand Team Member
Target
11.2014 - 02.2016
AAS - Physical Therapy Assistance
Remington College
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