Jocelin Gamez
Laredo,TX
Summary
Dynamic Inventory Coordinator with proven expertise at Mccoys in optimizing stock levels and enhancing warehouse organization. Skilled in discrepancy investigations and fluent in both English and Spanish, I excel in customer service and sales, consistently achieving high satisfaction rates while streamlining operations and improving inventory accuracy.
Overview
13
13
years of professional experience
Work History
Inventory Coordinator
Mccoys
02.2024 - 12.2025
- Coordinated inventory counts to ensure accurate stock levels and minimize discrepancies.
- Managed purchase orders and tracked shipments using inventory management software.
- Analyzed inventory turnover rates to optimize stock replenishment processes.
- Developed and maintained organized storage systems for efficient item retrieval.
- Conducted regular audits to maintain compliance with company policies and standards.
- Performed full inventory counts every [Number] days.
Customer Service Representative
ACE Cash Express Inc.
05.2019 - 02.2024
- Resolved customer inquiries and issues efficiently, ensuring high levels of client satisfaction.
- Processed transactions accurately using point-of-sale systems to streamline operations.
- Cash checks, process loans and take bill payment.
Assistant Manager
Circle K Gas Station
01.2016 - 04.2019
- Supervised daily operations to ensure efficient workflow and optimal customer service.
- Trained and mentored staff on operational procedures and best practices.
- Implemented inventory management systems to streamline stock replenishment processes.
- Analyzed sales data to identify trends and make informed merchandise decisions.
- Resolved customer complaints promptly, maintaining high satisfaction levels.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Pawnbroker/Retail Sales Associate
Ez-Pawn
08.2012 - 01.2016
- Assessed collateral value to determine loan amounts and ensure fair transactions.
- Facilitated customer service interactions, addressing inquiries and resolving issues promptly.
- Maintained accurate records of transactions, ensuring compliance with regulatory requirements.
- Maintained a clean, organized, and secure store environment to ensure smooth operations and prevent theft.
- Organized store shelves to display most attractive inventory.
- Assisted clients with merchandise questions regarding jewelry, electronics ect.
- Sold variety of items to customers, working to upsell package items and exceed sales goals.
- Analyzed market trends to adjust pricing strategies for competitive positioning in the local market.
Education
High School Diploma -
Lyndon B. Johnson High School
Laredo, TX05-2012
Skills
- Warehouse organization
- Discrepancy investigations
- Cycle counting
- Customer service
- Heavy lifting
- Fluent in English and Spanish
- Sales
- Office experience
Timeline
Inventory Coordinator
Mccoys
02.2024 - 12.2025
Customer Service Representative
ACE Cash Express Inc.
05.2019 - 02.2024
Assistant Manager
Circle K Gas Station
01.2016 - 04.2019
Pawnbroker/Retail Sales Associate
Ez-Pawn
08.2012 - 01.2016
High School Diploma -
Lyndon B. Johnson High School