JOCELIN GUARDADO
San Fernando,USA
Summary
Compassionate and results-driven CalAIM Housing Navigator/Intake Coordinator with a strong background in social services and behavioral health. Known for exceptional communication, organization, and client advocacy skills. Dedicated to connecting underserved populations with sustainable housing and community resources while maintaining compliance with CalAIM and Medi-Cal program standards.
Overview
8
8
years of professional experience
Work History
ECM/MSW Clinical Intern
Optimum Wellness Group
Hybrid
01.2026 - Current
- Assessed client needs to develop individualized care plans and support services.
- Completed psychosocial evaluations and needs assessments.
- Connected patients with community resources, ensuring access to essential services such as housing, healthcare, and financial assistance.
- Maintained detailed documentation of client progress, adhering to strict confidentiality guidelines in compliance with HIPAA regulations.
CalAIM Housing Navigator / Intake Coordinator
Lutheran Social Services of Southern California
Granada Hills, CA
08.2023 - Current
- Conduct comprehensive intake assessments to determine client eligibility and service needs under the CalAIM program.
- Coordinate housing navigation services by identifying and securing appropriate housing placements for individuals experiencing homelessness.
- Maintain ongoing contact with clients to ensure smooth transitions into housing and connection to long-term supports.
- Collaborate with case managers, health plans, and partner agencies to facilitate authorizations and ensure continuity of care.
- Process and manage incoming referrals, authorizations, and documentation for billing compliance.
- Serve as the primary point of contact for new clients, ensuring a supportive and trauma-informed onboarding experience.
Behavioral Therapist / Respite Provider
IEBI
Van Nuys, CA
02.2022 - 08.2023
- Designed and implemented individualized behavioral intervention plans tailored to client needs.
- Conducted functional behavioral assessments to evaluate intellectual and adaptive functioning.
- Collected and analyzed behavioral data to adjust treatment goals and improve client outcomes.
Sales Associate
Best Buy
Pacoima, CA
09.2020 - 03.2022
- Delivered excellent customer service, fostering repeat business and client loyalty.
- Managed multiple priorities in a fast-paced retail environment with professionalism and adaptability.
Barista
Tea N’ Me
Granada Hills, CA
01.2020 - 09.2020
- Provided friendly and efficient service to customers, maintaining a clean and organized workspace.
- Resolved customer concerns and ensured satisfaction through attentive communication.
Tutor
Granada Hills Charter High School
Granada Hills, CA
08.2018 - 01.2019
- Led group tutoring sessions and developed customized lesson plans to support academic success.
- Encouraged peer collaboration and fostered a positive learning environment.
Education
Master of Social Work (M.S.W.) -
Arizona State University
Tempe, AZ05-2027
Bachelor of Arts - Psychology
California State University, Northridge (CSUN)
05-2023
High School Diploma - undefined
Granada Hills Charter High School
05-2019
Skills
- Client Intake & Assessment
- Housing Navigation (CalAIM)
- Case Coordination
- Crisis Intervention
- Data Entry & Documentation
- Program Eligibility & Referrals
- Interdisciplinary Collaboration
- Community Resource Linkage
- Clinical documentation
- Assessing needs
- Goal setting
Peer Leader
St. Didacus Church, Sylmar, CA, 2017-06, 2019-01, Mentored youth participants and coordinated career development workshops., Facilitated peer support programs to promote community engagement and leadership.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
ECM/MSW Clinical Intern
Optimum Wellness Group
01.2026 - Current
CalAIM Housing Navigator / Intake Coordinator
Lutheran Social Services of Southern California
08.2023 - Current
Behavioral Therapist / Respite Provider
IEBI
02.2022 - 08.2023
Sales Associate
Best Buy
09.2020 - 03.2022
Barista
Tea N’ Me
01.2020 - 09.2020
Tutor
Granada Hills Charter High School
08.2018 - 01.2019
Bachelor of Arts - Psychology
California State University, Northridge (CSUN)
High School Diploma - undefined
Granada Hills Charter High School
Master of Social Work (M.S.W.) -
Arizona State University