Samantha Brown

• Provide psychosocial and emotional support to hospice patients, caregivers, and families navigating end-of-life concerns.
• Conduct caregiver outreach to identify needs, concerns, and opportunities for additional support.
• Participate in patient and family interactions involving grief, bereavement, and supportive care needs.
• Collaborate with interdisciplinary hospice care teams while gaining experience in patient-centered end-of-life care.
• Documented client interactions and progress in electronic health records accurately.
• Provided crisis intervention support, ensuring immediate assistance for clients in distress.

• Conducted client intake assessments to determine healthcare, insurance, and financial needs for tailored solutions.
• Educated and advocated for clients navigating complex healthcare systems to empower informed decision-making.
• Coordinated enrollment and follow-ups to ensure seamless service support and continuity of care.
• Maintain accurate documentation while ensuring compliance with insurance regulations.

• Resolved complex enrollment and eligibility discrepancies using CMS data systems to ensure accurate member access.
• Identified errors in case records and implemented corrective actions to enhance compliance and accuracy.
• Collaborated with cross-functional teams to expedite case resolution and improve service delivery.
• Maintain detailed documentation in compliance with federal regulatory standards.

• Executed classroom management strategies and de-escalation techniques to maintain a positive learning environment.
• Facilitated students’ behavioral, emotional, and social development in structured learning environment, fostering a supportive atmosphere.
• Engaged with parents and staff to collaboratively support student progress and address individual needs.

• Supported Medicare beneficiaries in understanding coverage and benefits, enhancing their decision-making process.
• Facilitated enrollment changes and resolved application issues for clients, improving their overall experience.
• Conducted intake assessments and streamlined claims and prior authorization processes for timely support.
• Ensured compliance with CMS regulations in all client interactions.

• Executed pricing and marketing updates accurately and efficiently, ensuring compliance with company standards and deadlines in a fast-paced environment.
• Executed pricing and marketing updates to align with company deadlines and standards.
• Managed store operations, including processing shipments and overseeing inventory management.

In Progress