Summary
Overview
Work History
Education
Skills
Timeline
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Jocelin Jones

Muncie,IN

Summary

Seasoned Customer Associate with 2 years of experience dedicated to providing the highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments. Enthusiastic, motivated, and passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.

Overview

2
2
years of professional experience

Work History

CUSTOMER SERVICE ASSOCIATE

Pet Palace Indy
06.2022 - 08.2023
  • Provided a fun and safe environment for kids while parents are in the facility
  • Engaged with kids and parents
  • Helped with homework and tutor as needed
  • Cared for infants, including feeding, diapering, and dressing
  • Frontline customer service employee
  • Provide service information for all aspects of the facility
  • Solve any emerging problems
  • Handle customer complaints while providing appropriate solutions and alternatives in a timely manner.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Play and Learn

YMCA Of Greater Indianapolis
09.2021 - 05.2022
  • Prepared and implemented lesson plans covering required course topics.
  • Promoted effective verbal and written communication through listening, speaking, reading and writing practice.
  • Administered assessments and standardized tests to evaluate student progress.
  • Led interesting and diverse group activities to engage students in course material.

Education

Progress - Business Administration

Ball State University
Muncie, IN
05.2026

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Pike High School
Indianapolis, Indiana
2022

Skills

  • Photography
  • Leadership
  • Teamwork
  • Graphic Design
  • Communication
  • Creativity
  • Flexibility
  • Calm and Professional Under Pressure
  • Creative Solutions
  • Customer Service
  • Customer Service and Assistance
  • Account Management
  • Customer Relationship Management
  • Verbal Communication
  • Profile

Timeline

CUSTOMER SERVICE ASSOCIATE

Pet Palace Indy
06.2022 - 08.2023

Play and Learn

YMCA Of Greater Indianapolis
09.2021 - 05.2022

Progress - Business Administration

Ball State University

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Pike High School
Jocelin Jones