Jason Soto
El Paso,TX
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
Work History
Customer Service Associate
The Home Depot
05.2021 - Current
- Offered customers information about products, services, prices, and special offers
- Answered phones and resolved customer issues and complaints
- Help Get Online Orders Ready
- Assist Customers with Payments
- Process Returns
- Manage curbside
- Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages
- Credit card applications
- Assisting with training for new associates
- Helped large volume of customers every day and focus on customer satisfaction
Retail Associate
dd's DISCOUNTS
10.2019 - 05.2021
- Assisting customers with fitting room
- Sales Floor
- Contribute with Mark downs
- Ran a Variety of Clothing Racks to Sales Floor
- Train new team members
- Helping Customers in Sales Register
- Color Coordinated Departments Throughout Store
- Offer customer service assistance
Retail Associate
The Children's Place
07.2018 - 01.2020
- Stock Clothing Racks
- Maintained Overall Organization of the Store
- Resolved Customer Requests
- Charge Customers with the POS Terminal
- Prepared Online Order Requests
- Sold a variety of The Children's Place Credit Cards
Education
Associate of Arts - undefined
El Paso Community College
El Paso, TX05.2021
Skills
- Customer service
- Leadership skills
- Communication skills
- Bilingual
- Guest services
- Time management
- Computer literacy
- Leadership
- Adobe Photoshop
- Adobe Illustrator
- Photography
- Photo Editing
Accomplishments
- Received high score ratings from guest surveys due to professionalism, exceptional service and quick response times.
- Mentored newly hired individuals in company processes and procedures which alleviated employee turnover.
- Motivated and lead team members to overcome challenges and achieve exceptional results.
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Customer Service Associate
The Home Depot
05.2021 - Current
Retail Associate
dd's DISCOUNTS
10.2019 - 05.2021
Retail Associate
The Children's Place
07.2018 - 01.2020
Associate of Arts - undefined
El Paso Community College
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