Jocelin Rios
Sioux City,IA
Summary
Dynamic Supervisor/Server at Brightside Cafe and Deli, adept in team management and customer service, enhanced dining revenue through strategic upselling. At Walgreens, excelled in customer satisfaction, resolving complaints with empathy and efficiency. Skilled in cash handling and staff motivation, consistently fostering positive work environments and achieving high satisfaction levels.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Supervisor/ Server
Brightside Cafe and Deli
09.2020 - Current
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed strong working relationships with staff, fostering a positive work environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Costumer Service Associate
Walgreens
11.2021 - 02.2025
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Promoted spa packages and retail products effectively, increasing sales revenue for the business.
Education
High School Diploma -
West High
Sioux City, IA05-2021
Skills
- Multitasking skills
- Cash handling
- Training employees
- Team management
- Team supervision
- Staff motivation
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Relationship building
- Scheduling
- Retail experience
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Certification
- Certified Food Safety Manager (CFSM) - National Restaurant Association.
Timeline
Costumer Service Associate
Walgreens
11.2021 - 02.2025
Supervisor/ Server
Brightside Cafe and Deli
09.2020 - Current
- Certified Food Safety Manager (CFSM) - National Restaurant Association.
High School Diploma -
West High
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