Joceline Duarte
Phoenix,United States
Summary
Efficient Call Receptionist recognized for high productivity levels and ability to complete tasks swiftly. Possess specialized skills in customer service, call handling, and data entry, ensuring smooth communication channels. Excel in active listening, problem-solving, and adaptability, which facilitate outstanding service delivery and client satisfaction. Committed to leveraging soft skills to enhance team dynamics and operational efficiency.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
Work History
Customer Service Representative/Enrollment Specialist
Americor Financial
Scottsdale, Arizona
08.2023 - Current
- Fluently communicated via inbound/outbound calls interpreting and translating documents and conversations accurately.
- Empathy and trust building with financially stressed individuals.
- Knowledge of credit, collections, and settlement strategies.
- Proficient in reading and delivering scripts directly from CRM platforms (Salesforce, Five9, Hubspot, Zendesk).
- Resolved conflicts while preserving the sale and the relationship.
Cruise Sales Travel Agent
Open Network Exchange
Scottsdale, AZ
07.2022 - 08.2023
- Sold customized cruise packages and upsold excursions, insurance, and cabin upgrades to meet monthly sales goals.
- Consulted with clients to access travel needs, preferences, and budgets to recommend personalized cruise experiences.
- Resolved customer service issues and last minute travel changes with cruise lines, ensuring high client satisfaction and retention.
- Maintained expert knowlege of major cruise lines, destinations, loyalty programs, and promotions to maximize client value.
Barista
Protein House
Phoenix, AZ
05.2021 - 03.2022
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Adhered to health department regulations concerning sanitation standards.
Plastic Surgeon Esthetician
Dr. Bendy K. So
Sedona, Arizona
01.2019 - 04.2021
- Prepared medical grade chemical peels, microdermabrasion, dermaplaning, laser treatments, and other aesthetic procedures.
- Provided pre-
- And post-operative skincare education and support for patients undergoing medical or cosmetic grade treatments.
- Maintained treatment rooms to medical-grade standards of cleanliness and sterilization.
- Process payments, manage billing inquiries, and prepare itemized statements.
Education
Licensed Esthetician And Certified Laser Technician (CLT) - Licensed Esthetician
Imaj Institute
Scottsdale, AZ 12.2015 - 12.2016
Skills
- Fluent in english and spanish
- Empathy and active listening
- Motivation and self awareness
- Adaptability
- Collaboration and teamwork
- Curiosity, learning and growth mindset
- Critical thinking
- Data entry and script delivery
Volunteer Work
- Arizona St. Mary’s Food Bank And Feed My Starving Children Volunteer Event:
First-aid station: Facilitated the safety of citizens when city events occurred. Collected data for city events, surveyed individuals at events and provided them with feedback. Endorsed city events and provided communication with the city's park and recreation.
Timeline
Customer Service Representative/Enrollment Specialist
Americor Financial
08.2023 - Current
Cruise Sales Travel Agent
Open Network Exchange
07.2022 - 08.2023
Barista
Protein House
05.2021 - 03.2022
Plastic Surgeon Esthetician
Dr. Bendy K. So
01.2019 - 04.2021
Licensed Esthetician And Certified Laser Technician (CLT) - Licensed Esthetician
Imaj Institute
12.2015 - 12.2016