Joceline Mujica
San Antonio,TX
Summary
Knowledgeable Enrollment Counselor adept at helping students with admissions and the financial aid process. Detail-oriented and disciplined with excellent communication and multitasking abilities. Ready to bring over 3 years in education experience and take on a challenging new role.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Enrollment Counselor
Galen College Of Nursing
11.2022 - Current
- Provides both in-person and virtual admissions appointments and campus tours to prospective students.
- Communicate with prospective students through extensive use of phone calls, emails, text messages, and other various Galen systems.
- Maintains continuous, detailed communication documentation in the student information system or CRM for prospective students throughout enrollment.
- Schedule enrollment appointments and meet with prospective students to provide an estimated financial plan and complete enrollment agreement.
- Contributed to a positive campus culture by promoting available resources and encouraging active involvement among current students.
- Developed strong relationships with potential students, resulting in increased referrals and enrollments.
- Provided ongoing support to enrolled students, ensuring a smooth transition into their academic programs.
Student Support Advisor
DeVry University
11.2021 - 04.2022
- Responsible for promoting student success through accurate and responsive advice in the areas of academics, student finance, and service-related areas, providing support and advocacy as needed for students throughout the student life-cycle.
- Developed personalized Estimated Financial Plans to insure the student had the resources to pay for their education.
Counselor Clerk
San Antonio Independent School District
09.2020 - 06.2021
- Performed clerical and administrative support duties to optimize workflow procedures.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Store Manager
House Of Mexico Imports
07.2016 - 08.2020
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed and monitored scheduling, purchases and other expenses to maintain the quarterly budget.
Education
Master of Science - Higher Education
Walden University
Minneapolis, MN2025
Bachelor of Science - Criminology/Criminal Justice - Minor Sociology
Texas A&M - San Antonio
San Antonio, TX08.2021
Associate of Arts - Liberal Arts
San Antonio College
San Antonio, TX12.2019
Skills
- Leading Teams
- Critical Thinking
- Customer Service
- Problem Solving
- Leadership Skills
- Academic Advising
Languages
Spanish
Native or Bilingual
Timeline
Enrollment Counselor
Galen College Of Nursing
11.2022 - Current
Student Support Advisor
DeVry University
11.2021 - 04.2022
Counselor Clerk
San Antonio Independent School District
09.2020 - 06.2021
Store Manager
House Of Mexico Imports
07.2016 - 08.2020
Master of Science - Higher Education
Walden University
Bachelor of Science - Criminology/Criminal Justice - Minor Sociology
Texas A&M - San Antonio
Associate of Arts - Liberal Arts
San Antonio College