Joceline Pierre
St. Louis,MO
Summary
Dedicated community resource coordinator with a focus on patient resource navigation and referral management. Skilled in building collaborative relationships with patients and healthcare providers, leading to improved care coordination. Expertise in regulatory compliance, strategic planning, and efficient task execution, contributing to high productivity in fast-paced environments. Proven ability to implement referral tracking systems and advocate for patient needs while ensuring adherence to HIPAA standards.
Overview
6
6
years of professional experience
Work History
Community Referral Coordinator (CRC)
Saint Louis Integrated Health Network
St. Louis, MO
03.2023 - Current
- Integrated health services by educating non-emergent and admitted hospital patients about available appointments.
- Provided patients with options for primary care homes to improve healthcare accessibility.
- Scheduled follow-up appointments to maintain continuity of care.
- Organized necessary transportation and support services for patients.
- Linked patients to essential medical and social service resources for comprehensive assistance.
Social Work/ Customer Relations, Marketing
Caring Legends In-Homecare
St. Louis, MO
03.2022 - 04.2023
- Established and nurtured relationships with community centers, hospitals, and rehabilitation facilities.
- Increased census through strategic outreach to independent living and community organizations.
- Provided social service activities aligned with healthcare needs of clients and families.
- Completed assessments to identify and address patient and family service requirements.
Health care Navigator
St. Patrick Center
St. Louis, MO
08.2021 - 11.2022
- Assessed Veterans’ situations to identify barriers to healthcare access.
- Connected Veterans with necessary medical services, including primary care and mental health resources.
- Assisted Veterans in VA benefits applications and acquisition of DD214 forms.
- Delivered comprehensive case management and care coordination for improved service delivery.
Case Manager/ Community Resource Counselor
St. Patrick Center
St. Louis, MO
06.2019 - 08.2021
- Assessed veterans' strengths and immediate and long-term needs to tailor support services.
- Coached veterans in making informed decisions regarding their future paths.
- Facilitated access to resources for veterans to meet basic needs.
- Assisted veterans in securing permanent housing solutions.
- Developed strategies and methods to enhance organizational engagement across the board.
Education
Master of Science - Healthcare Administration
WEBSTER UNIVERSITY
Webster, MO06-2016
Bachelor of Science - Social Work
UNIVERSITY OF MISSOURI
St. Louis, MO06-2013
Associates of Occupational Studies - Medical Office Administration
MISSOURI COLLEGE
St. Louis, MO01.2005
Skills
- Empathetic patient care
- Healthcare system navigation
- Understanding medical terms
- Solving problems effectively
- Advocating for patients' needs
- Coordinating patient care plans
- Scheduling appointments accurately
- Building strong relationships with clients
- Communicating effectively with stakeholders
- Managing time efficiently in a busy environment
- Proficient in MS Office tools
- Overseeing caseloads responsibly
- Adhering to HIPAA standards in practice
- Providing health education resources
- Practicing active listening skills
- Engaging with the community
- Collaborative teamwork
Timeline
Community Referral Coordinator (CRC)
Saint Louis Integrated Health Network
03.2023 - Current
Social Work/ Customer Relations, Marketing
Caring Legends In-Homecare
03.2022 - 04.2023
Health care Navigator
St. Patrick Center
08.2021 - 11.2022
Case Manager/ Community Resource Counselor
St. Patrick Center
06.2019 - 08.2021
Master of Science - Healthcare Administration
WEBSTER UNIVERSITY
Bachelor of Science - Social Work
UNIVERSITY OF MISSOURI
Associates of Occupational Studies - Medical Office Administration
MISSOURI COLLEGE
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