Joceline Rivas
Los Angeles,CA
Summary
Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.
Overview
8
8
years of professional experience
Work History
Sales Supervisor
Wyeth
07.2022 - Current
- Achieve operational excellence through continuous improvement to meet targets and customer experience goals
- Cultivate a culture of service that provides an inclusive atmosphere full of genuine connections
- Build, coach and retain a high-performing team that meets sales goals while providing exceptional service
- Directly impact the success of the business by developing strategic & innovative practices to inspire productivity.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
Volunteer
Walking With Jesus Feeding The Homeless
01.2016 - Current
- Participated in meetings, contributing ideas for process improvement.
- Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
- Handled food and preparation system to finish in a timely manner to head to Skid Row.
- Organized an effective way to hand out food and clothing in a fast pace setting.
Sales Supervisor
7 For All Mankind
12.2021 - 06.2022
- Facilitate an energized pace and positive service environment that focuses on reflecting the company values
- Analyze sales reports to merchandise the floor to store standards while focusing on our specific customer needs
- Support the sales team through servant leadership, with a focus on diversity and inclusion
- Focus on continuing development of the team, while taking on the responsibility of my own professional growth.
Operations Lead
Jimmy Choo
09.2020 - 11.2021
- Fulfill online orders in a timely manner, while ensure each product is packaged to provide customers with a full brand experience
- Receive shipments insuring order accuracy, floor placement, and properly back-stocking overflow units
- Anticipate upcoming shipments and prepare the stock room to seamlessly receive shipments
- Perform monthly sendbacks ensuring what we have on hand matches reports, while following other protocols to ensure our warehouse team can seamlessly process on their end
- Email with Jimmy Choo boutiques around the U.S for transfers of merchandise for clients
- Finish paper work and prepare merchandise for stylist and press pulls.
Sales Operations
Trunk Club
06.2018 - 06.2020
- Drive metrics like AOV, UPT and Conversion through product knowledge and training
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Utilize sales reports to focus on merchandising opportunities, product assortments, and product feedback
- Develop a clientele through thoughtful styling, product expertise, and genuine connections
- Establish and maintain positive and productive team relationships through proactive communication and respect.
Volunteer
Central Juvenile Hall
03.2017 - 02.2020
- Actively participated in staff meetings, contributing ideas for process improvement and program development strategies.
- Guided troubled individuals to tools and resources necessary for healing.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Promoted environmental awareness with educational workshops and hands-on activities.
- Led group discussions and activities to meet different community needs.
- Worked well in a team setting, providing support and guidance.
Education
No Degree -
West Los Angeles College
Culver City, CAHigh School Diploma -
Animo Inglewood Charter High School
Inglewood, CA06.2013
Skills
- Bilingual
- Operations Management
- Emotional awareness
- Positive Reinforcement
- Flexible and Adaptable
- Customer Relations
- Supervision and leadership
- Relationship Building
- Cultural Awareness
Timeline
Sales Supervisor
Wyeth
07.2022 - Current
Sales Supervisor
7 For All Mankind
12.2021 - 06.2022
Operations Lead
Jimmy Choo
09.2020 - 11.2021
Sales Operations
Trunk Club
06.2018 - 06.2020
Volunteer
Central Juvenile Hall
03.2017 - 02.2020
Volunteer
Walking With Jesus Feeding The Homeless
01.2016 - Current
No Degree -
West Los Angeles College
High School Diploma -
Animo Inglewood Charter High School