Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jocelyn Aguilar

Tieton

Summary

Proactive Receptionist, Office Administrator, and Human Resources Administrator with extensive experience in client interaction, administrative support, and HR processes. Skilled in appointment scheduling, data entry, and employee onboarding. Strong organizational skills and adept at maintaining confidentiality and improving office efficiency.

Overview

2
2
years of professional experience
2
2
years of post-secondary education

Work History

Receptionist

YVFWC
10.2023 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Enhanced visitor experience by providing detailed information and assistance as needed.
  • Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.

Office Administrator

New Columbia Orchards
04.2023 - 10.2023
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Worked with H2A onboarding.
  • Worked closely with HR teams to ensure seamless onboarding processes for new hires, setting them up for success from day one.
  • Conducted comprehensive interviews to assess candidate skills, qualifications, and cultural fit within the organization.
  • Planned weekly meetings with staff and management.
  • Assisted in preparation and processing of payroll to facilitate staff payments.

Human Resources Administrator

Monson Fruit
09.2022 - 04.2023
  • Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
  • Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
  • Maintained accurate employee records through diligent documentation of personal information, job history, performance evaluations, and other relevant data.
  • Coordinated new hire orientations and provided onboarding and training for new employees.
  • Coordinated both phone and in-person interviews.
  • Prepared new hire letters, employee contracts, and corporate policies.
  • Conducted thorough exit interviews with departing employees to gather feedback on company culture and identify areas for improvement.
  • Updated HR database with new employee information, changes in benefits, and other details.
  • Answered employee inquiries regarding health benefits and 401k options.
  • Monitored labor laws and regulations compliance to protect employers from litigations and employees from discrimination and harassment.
  • Administered performance evaluations to provide constructive feedback and identify ideal candidates for promotion.
  • Organized company-wide events designed to boost employee morale.
  • Improved office efficiency by effectively managing internal communications and correspondence.
  • Administered employee benefits programs and assisted with open enrollment.
  • Participated in job fairs to recruit new talent.
  • Conducted exit interviews with terminated employees.

Education

Western Governors University
Salt Lake City, UT
09.2024 - 05.2026

High School Diploma -

Yakima Online
Yakima, WA
06.2019

Skills

  • Organization skills
  • Time Management
  • Telephone skills
  • Data Entry
  • Employee Relations
  • New Employee Training
  • Employee Onboarding
  • Personnel file management

Languages

Spanish
Native or Bilingual

Timeline

Western Governors University
09.2024 - 05.2026

Receptionist

YVFWC
10.2023 - Current

Office Administrator

New Columbia Orchards
04.2023 - 10.2023

Human Resources Administrator

Monson Fruit
09.2022 - 04.2023

High School Diploma -

Yakima Online

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Jocelyn Aguilar