Jocelyn Alvarez
Fullerton,CA
Summary
Strong work ethic, able to work independently or as a team player. Polished and confident speaker. The experience and ability to work with kids of all ages and large groups. Promptly addresses various questions and concerns from customers to facilitate positive guest experience and repeat business.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Hotel Front Desk Clerk
Quality Inn
09.2024 - Current
- Oversaw and organized calendar to schedule reservations and monitor cancellations.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Collected room deposits, fees, and payments.
Lifeguard
Boys and Girls Club
07.2024 - Current
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Monitored safety of guests in and around swimming pool.
- Supervised during aquatic Field trips
Lifeguard
YMCA
06.2024 - Current
- Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
- Conducted swim lessons for various age groups, helping participants develop confidence and skills in the water.
Staff
Boys and Girls Club
10.2022 - 05.2024
- For large Banquets or Events hosted by the organization I prepared decorations, greeted guest, or served food
- Fostered strong relationships with students, parents, and school administration to promote open communication and collaboration.
- Enhanced student engagement by incorporating creative after-school activities and programs with art.
Education
Bachelor of Arts - Animation And Special Effects
California State University, Fullerton
Fullerton, CA05.2028
Skills
- Microsoft Word
- Microsoft Excel
- Bilingual Spanish,English
- Customer Service
- Reservation Processing
References
- Valarie Gomez, CEO, YMCA Alhambra, (626) 660-6681
- Stephanie, Aquatic Director, BGC Boyle Heights, (626) 320-0910
- Angel Silva, Brents Director, BGC WSGV, (626) 427-5999
- Teo, Manager, Quality Inn Placentia,(714)-583-2048
Personal Information
Date of Birth: 02/16/06
Certification
- Shallow water Lifeguarding Certification - American Red Cross.
- CPR/AED/ First Aid Certification- American Red Cross
3rd place , Congress woman Judy Chu Art competition
A nation-wide high school arts competition is sponsored by the Members of the U.S. House of Representatives. The Artistic Discovery Contest is an opportunity to recognize and encourage the artistic talent in the nation, as well as in our Congressional District. The Artistic Discovery Contest is open to all high school students in the 28th District. The winning artwork of our district's competition will be displayed for one year in the U.S. Capitol.
Timeline
Hotel Front Desk Clerk
Quality Inn
09.2024 - Current
Lifeguard
Boys and Girls Club
07.2024 - Current
Lifeguard
YMCA
06.2024 - Current
Staff
Boys and Girls Club
10.2022 - 05.2024
- Shallow water Lifeguarding Certification - American Red Cross.
- CPR/AED/ First Aid Certification- American Red Cross
Bachelor of Arts - Animation And Special Effects
California State University, Fullerton
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