Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Jocelyn Alvarez

Santa Ana,CA

Summary

Dynamic sales leader with proven expertise in customer service and team leadership honed at Carters Oshkosh and T-Mobile. Excelled in enhancing client relationships and sales through strategic visual merchandising. Skilled in client consultations, client satisfaction and beauty product knowledge, achieved Makeup up Artist Certification from Gladglam Makeup Academy, open to expand my knowledge and skills into the beauty industry.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Part Time Sales Manager

Carters Oshkosh
10.2022 - Current
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Enhanced store presentation by optimizing store layout, visual merchandising, and promotional materials.
  • Boosted sales performance by implementing effective visual merchandising and store layouts.
  • Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
  • Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.

Mobile Expert

T-Mobile
05.2018 - 11.2021
  • Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
  • Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
  • Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
  • Developed loyal customer relationships through exceptional service, resulting in repeat visits and word-of-mouth referrals.

Education

Makeup Artist

Gladglam Makeup Academy
Santa Ana, CA
11.2024

Santa Ana High School
Santa Ana, CA
06.2017

Skills

  • Customer service
  • Team leadership
  • Decision-making
  • Task delegation
  • Client relationship building
  • Makeup application
  • Client consultations
  • Product knowledge

Certification

Profesional Makeup Artist

- Gladglam Makeup Academy 2024

Languages

Spanish
Full Professional

References

Ashley Anguiano - Carter’s Store Manager

(949) 732-8569

Timeline

Part Time Sales Manager

Carters Oshkosh
10.2022 - Current

Mobile Expert

T-Mobile
05.2018 - 11.2021

Makeup Artist

Gladglam Makeup Academy

Santa Ana High School

Similar Profiles

CREATE PROFILE
Jocelyn Alvarez