Jocelyn Alvarez
Summary
Professional and composed associate, approachable and personable when engaging with others, capable of handling inquiries, managing check-ins, and coordinating with team members efficiently. Reliable, adaptable, and calm under pressure, with strong customer service and problem-solving skills. Passionate about fitness and wellness, with the ability to connect with members and promote gym services effectively.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Concierge
Titan Security
04.2025 - 10.2025
- Delivered exceptional customer service, efficiently handling resident and guest requests in high-pressure environments.
- Resolved issues promptly through active listening, clear communication, and effective problem-solving.
- Collaborated with housekeeping and maintenance teams to ensure quick resolution of concerns.
- Managed and placed resident packages in designated lockers, ensuring secure, organized, and accurate delivery.
- Managed calls, emails, and in-person inquiries with professionalism and accuracy.
- Monitored safety and security, reporting suspicious activity and maintaining secure access to guest areas.
- Trained new staff to uphold high service standards and improve communication between residents and employees.
- Maintained organized, welcoming front desk and common areas.
- Coordinated deliveries, facility usage, and maintenance requests using property management software.
- Conducted regular property walkthrough to ensure safety and optimal living conditions.
Shift Leader
Panda Express
10.2022 - 05.2025
- Supervised daily operations, ensuring adherence to safety, sanitation, and operational standards.
- Trained and supervised team members on equipment use, food handling, and service procedures to maintain high efficiency and quality.
- Managed inventory and coordinated restocking to ensure product availability while minimizing waste.
- Assisted in scheduling shifts and optimizing labor resources for peak service times.
- Oversaw cooking, cleaning, and food preparation, maintaining compliance with health and safety regulations.
- Handled customer complaints calmly and professionally to maintain satisfaction and brand reputation.
- Took responsibility for operations in management's absence, ensuring smooth workflow and team coordination.
- Maintained accurate cash handling and accountability procedures.
- Ensured clean, organized, and safe work environments at all times.
- Demonstrated reliability, punctuality, and strong leadership under pressure.
Education
High School Diploma -
South Miami Senior High
Skills
- Customer Service & Member Support – greeting guests and handling inquiries professionally
- Front Desk Operations – check-ins, calls, emails, and facility coordination
- Sales & Upselling – promoting services or memberships (experience from Panda Express)
- POS & Cash Handling – accurate payment processing
- Time Management & Multitasking – balancing multiple responsibilities efficiently
- Team Collaboration – supporting and training staff when needed
- Fitness & Wellness Knowledge – familiar with gym culture and active lifestyle
- Safety and cleanliness management
Accomplishments
- CPR Certification – prepared to respond to emergencies and ensure member safety
Food Handling Manager Certification – demonstrated knowledge of safety and operational standards
- MMA Training Program – showcased discipline, fitness knowledge, and commitment to personal growth
- Developed professional customer service and problem-solving skills through concierge and Panda Express experience
- Applied wellness and nutrition knowledge to improve energy, focus, and personal performance
Certification
CPR certification
ServSafe certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
- Weight training
- Yoga & Meditation
- Cooking & Nutrition
- Reading & Personal Development
- Eyelash artist
Timeline
Concierge
Titan Security
04.2025 - 10.2025
Shift Leader
Panda Express
10.2022 - 05.2025
High School Diploma -
South Miami Senior High