Jocelyn Alvarez
Houston,Tx
Summary
Customer-service professional with over five years of experience in high-volume, fast-paced environments, currently pursuing an Associate’s degree with the objective of transitioning into nursing. Demonstrates strong communication, organization, and time-management skills, with the ability to remain composed under pressure and adhere to established protocols. Seeking to apply patient-focused communication, attention to detail, and developing clinical knowledge in a healthcare setting. Committed to supporting safe, compassionate, and efficient patient care while contributing positively to interdisciplinary healthcare teams.
Overview
7
7
years of professional experience
Work History
Lead Bartender
Whiskey River West
12.2018 - Current
- Implemented safety protocols, maintaining compliance with health regulations and standards.
- Supervised daily bar operations, ensuring high-quality service and customer satisfaction.
- Developed and managed bartender schedules to ensure adequate coverage during peak hours.
- Conducted ongoing training sessions for staff to enhance product knowledge, customer service skills, and promote a positive work environment.
- Implemented effective inventory control systems to monitor stock levels, order supplies, and minimize wastage, resulting in a cost-effective bar operation.
Social Media Marketer
Whiskey River West
01.2024 - 01.2025
- Provided timely customer service through social media channels to respond promptly to customer inquiries or complaints.
- Tracked followers on social media platforms to analyze growth.
- Stayed informed about social media trends, algorithms, and best practices to inform strategy development.
- Developed and maintained content calendars to plan and schedule social media posts and campaigns.
- Assisted in development of social media policies, guidelines, and procedures.
Medical receptionist
Meridian Hospital
01.2024 - 01.2025
- Managed patient check-ins by verifying insurance coverage, collecting payments, and updating accounts accordingly.
- Screened incoming phone calls, taking messages or forwarding to appropriate staff.
- Updated patient records, medical histories, and contact information for traceability.
- Scheduled appointments, managed calendars, and coordinated meetings efficiently.
- Maintained confidentiality of personal and financial information, protecting patient rights and complying with HIPAA regulations.
- Scanned and documented new patient information in electronic health records for registration purposes.
Education
High school diploma -
Mayde Creek High School
Associate of Science - Nursing
Lone Star College
05-2026
Skills
- Project Management
- Public Relations
- Teamwork
- Time Management
- Team leadership
- Critical Thinking
- Customer Service
- Office Software knowledge
- Regulation Compliance
- Social media marketing
LANGUAGES
English: Fluent
Spanish: Fluent
Timeline
Social Media Marketer
Whiskey River West
01.2024 - 01.2025
Medical receptionist
Meridian Hospital
01.2024 - 01.2025
Lead Bartender
Whiskey River West
12.2018 - Current
High school diploma -
Mayde Creek High School
Associate of Science - Nursing
Lone Star College