Jocelyn Autumn Keen
York,Pennsylvania
Summary
Proactive Host with distinct knowledge of streamlining services through updated and reorganized systems. Expert in customer service with training in team management. Friendly and reliable individual excited to take initiative and provide excellent work.
Experienced Retail Sales Associate swiftly adapts to new situations, company cultures and work processes. Skillful in promoting current sales, processing transactions, and handling customer complaints. Strong proficiency in POS system operation paired with superior customer service and communication abilities.
Overview
3
3
years of professional experience
Work History
Host
Olive Garden
04.2022 - Current
- Please note in regards to the start date of this job, I originally worked at an Olive Garden in my hometown (took a year off) and then transferred to my current location near my college.
- Offered flexible working hours to cover busy shifts during periods of high demand
- Monitored dining area to track seating availability, service and occupancy
- Coordinated waitstaff to balance workload between restaurant sections
- Anticipated guest needs for personalized and seamless service
- Met goals for fast table turnaround and low customer wait times by controlling guest flow
- Maintained cleanliness of hostess stand, lobby area, and menus
- Performed opening and closing duties such as turning on lights, preparing outdoor seating areas, and locking doors
- Assisted bussers in clearing tables to expedite turnover time between seatings
- Managed reservations using reservation management software
Retail Sales Associate
Dicks Sporting Goods
10.2023 - 07.2024
- Addressed, researched and resolved customer issues
- Promoted customer loyalty program or store credit card to meet performance targets
- Utilized POS system to process cash, credit card, and mobile pay transactions
- Created attractive displays to promote sale items
- Developed individual relationships with customers from greeting through post-sale contact
- Set productive work goals and established priorities in order to meet them
- Delivered consistent high-quality service to maintain customer loyalty
- Updated pricing and signage to advertise sales or seasonal products
- Suggested additional products and services to increase sales
Bakery Worker
Crumbl Cookies
12.2022 - 09.2023
- Avoided spoilage in baked goods and supplies through proper rotation
- Promoted bakery fare with proper signage and attractive case displays
- Responded to customer inquiries regarding ingredient information or potential allergens present in bakery products
- Adhered to established recipes when preparing doughs, batters, icings, or other components for baked goods
- Helped prevent infections, bacterial spread and cross-contamination between products with consistent cleaning
- Maintained cleanliness and organization of bakery display cases, countertops, and work areas
- Assisted with periodic inventories, store resets, remodels, special merchandising promotions and special events
- Assisted with training of new bakery clerks by demonstrating tasks and providing guidance on best practices
- Operated baking equipment such as mixers, ovens, and proofers to assist in production process
Education
Bachelor of Science (B.S.) - Criminology, Law, And Society
George Mason University
Fairfax, VA05.2028
GED -
Central York High School
York, PA05.2024
Skills
- Reliability and punctuality
- Problem-solving abilities
- Adaptability and flexibility
- Social media savvy
- Relationship building
- Professional appearance
- POS software
- Detail-oriented
- Customer Service
- Regulatory Compliance
- Customer engagement
- Conflict Resolution
Affiliations
- Chi Omega
Languages
Spanish
Limited Working
Timeline
Retail Sales Associate
Dicks Sporting Goods
10.2023 - 07.2024
Bakery Worker
Crumbl Cookies
12.2022 - 09.2023
Host
Olive Garden
04.2022 - Current
Bachelor of Science (B.S.) - Criminology, Law, And Society
George Mason University
GED -
Central York High School