Jocelyn Ayala Cruz
Charlotte,NC
Summary
Bilingual, detail-oriented professional with hands-on experience in healthcare operations, administrative support, and project coordination. Proven ability to manage patient care workflows, laboratory testing, insurance verification, and billing, while ensuring compliance with HIPAA and industry protocols. Skilled in scheduling, cross-functional communication, and balancing front-desk responsibilities with back-end operations. Adept at coordinating teams, managing documentation, and supporting complex projects from planning to execution. Known for adaptability, integrity, and a proactive approach to problem-solving. Bring a strong foundation in client service and organizational support, with the flexibility to contribute across industries, including healthcare, HR, construction, and design. Eager to continue expanding my expertise and take on new challenges.
Overview
4
4
years of professional experience
Work History
Allergy Testing Technician
Resonance Laboratories
08.2024 - Current
- Specialized training in allergy skin testing procedures.
- Administer skin prick tests for 72-unit allergen panels.
- Document results in EMR, educate patients, verify insurance, bill panels and shots, scan/upload charts.
- Maintain sterile workspace, order supplies, support clinic operations.
Genetic Laboratory Technician
Resonance Laboratories
08.2024 - Current
- Perform hereditary immune disorder mouth swabs, verify patient identity, collect provider notes.
- Scan/upload documentation, package samples, send via FedEx, ensure accuracy and confidentiality.
Medical Front Desk & Medical Assistant Intern
Gaffney Health Services
07.2024 - Current
- Managed front desk: calls, scheduling, referrals, co-pays, insurance verification.
- Triaged patient arrivals, took vitals, performed point-of-care testing (urinalysis, COVID)
- Specimen collection.
- Documented findings in EHR, scanned lab results, prepared exam rooms, educate Patients.
Human Resources Representative & Recruiter
Productiv
07.2024 - 07.2025
- Manage end-to-end recruiting process including screening, scheduling, and onboarding.
- Organize and maintain candidate records, interview notes, and internal communications.
- Coordinate meetings and support cross-departmental hiring initiatives.
- Assist with onboarding logistics, training preparation, and internal events.
- Developed strong organizational and interpersonal skills essential for coordinating design tasks, managing vendor communication, and supporting interior projects.
Operations Assistant
Storm Home Inspections
01.2023 - 01.2024
- Scheduled inspections and managed subcontractor availability across multiple jobs.
- Assisted in tracking project progress and coordinating communications between contractors and homeowners.
- Gained hands-on understanding of renovation workflows, especially in roofing and general home repairs.
- Familiar with reading basic project plans and adapting schedules as needed experience that directly supports the pace and coordination needs of interior design.
Client Support Representative
Vision Property Management
01.2022 - 01.2023
- Provided detailed property information and availability to prospective renters and buyers.
- Scheduled tours and responded to inquiries about homes and pricing.
- Maintained accurate listings and records to reflect current property status.
- Learned how to communicate the value and layout of a space, which connects to presenting and supporting interior design concepts.
Education
High School -
Dreher High School
05-2017
Psychology
Central Piedmont Community College
Charlotte, NCSkills
- Administrative & Technical Skills
- Insurance Verification Medical Billing EMR/EHR Systems Data Entry & Record Management Inventory & Supply Tracking Microsoft Office (Excel, Word, Outlook) Remote Collaboration Tools (Zoom, Teams, JobNimbus)
- Clinical Skills
- Patient Triage Vital Signs Specimen Collection Point-of-Care Testing Infection Control EHR & EMR Documentation
- Core HR & Operations Skills
- Full-Cycle Recruiting Talent Acquisition Employee Onboarding & Orientation HRIS Systems (Employee Data, Onboarding, Reporting) Policy & Compliance Awareness Project Coordination Scheduling & Calendar Management Documentation & Reporting Workflow Optimization Client & Vendor Communication Performance Mangement & Coordination Time & Attendance Tracking Payroll Processing Payroll Systems (ADP, QuickBooks, Square)
Accomplishments
- Increased efficiency by managing 25+ patient Allergy panels and genetic samples weekly with zero compliance errors.
- Promoted patient services by clearly explaining test results and treatment options, which improved patient satisfaction and retention.
- Streamlined recruiting and onboarding, filling 50+ roles before the deadline and reducing turnover.
Languages
Spanish
Native or Bilingual
Timeline
Allergy Testing Technician
Resonance Laboratories
08.2024 - Current
Genetic Laboratory Technician
Resonance Laboratories
08.2024 - Current
Medical Front Desk & Medical Assistant Intern
Gaffney Health Services
07.2024 - Current
Human Resources Representative & Recruiter
Productiv
07.2024 - 07.2025
Operations Assistant
Storm Home Inspections
01.2023 - 01.2024
Client Support Representative
Vision Property Management
01.2022 - 01.2023
High School -
Dreher High School
Psychology
Central Piedmont Community College
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