Jocelyn Baeza

Work History

Vista Medical Center

01.2023 - 10.2025

Processed and submitted medical claims to insurance companies, ensuring compliance with regulatory guidelines.
Reviewed patient records for accuracy and completeness before billing to minimize claim denials.
Trained junior staff on billing procedures, enhancing team performance and knowledge retention.
Monitored unpaid claims, following up with insurers to expedite payment resolution processes.
Collaborated with healthcare providers to clarify billing issues, improving patient satisfaction scores.
Analyzed billing data trends to identify areas for improvement in revenue cycle management strategies.
Posted and adjusted payments from insurance companies.
Communicated effectively and extensively with other departments to resolve claims issues.
Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.

Wauekgan Dental Care

10.2019 - 01.2023

Streamlined patient scheduling processes, enhancing office efficiency and reducing wait times.
Managed billing and insurance claims, ensuring accurate processing and timely reimbursements.
Implemented workflow improvements that increased team productivity and patient satisfaction scores.
Trained and mentored office staff on best practices in customer service and administrative procedures.
Led staff meetings to discuss performance metrics, setting goals for continuous improvement initiatives.
Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.

Complete Dental Care

03.2018 - 10.2019

Managed patient scheduling and appointment confirmations to optimize office efficiency.
Assisted patients with check-in procedures, ensuring smooth workflow and positive experience.
Handled insurance verification and pre-authorization processes to enhance billing accuracy.
Maintained electronic health records with attention to detail for compliance and accessibility.
Processed patient payments and financial transactions accurately for seamless operations.
Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.

Family Medicine Specialist

04.2016 - 03.2018

Processed insurance claims and verified eligibility to streamline billing procedures.
Collaborated with healthcare providers to ensure timely communication of patient needs.
Checked patient insurance, demographic, and health history to keep information current.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Managed multi-line phone system and pleasantly greeted patients.