Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jocelyn Baughman

Fort Myers,FL

Summary

Licensed Massage Therapist with excellent verbal communication and customer service skills. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

3
3
years of professional experience

Work History

Massage Therapist

The Om Spa
Naples, FL
05.2024 - Current
  • Provided a variety of spa services including professional massage therapy services (Swedish, Deep tissue, and other therapeutic techniques tailored to client’s needs) as well as body scrubs and contour wraps.
  • Contributed to a positive client experience by offering personalized service and addressing customer needs promptly.
  • Built and retained a loyal client base through excellent service.

Spa Manager

The Om Spa
Naples, FL
11.2022 - Current
  • Managed daily operations of the spa, ensuring a smooth and efficient workflow.
  • Supervised and supported employees, providing guidance to enhance productivity and service quality.
  • Implemented and monitored standard procedures to maintain high levels of customer satisfaction and operational efficiency.
  • Greeted and welcomed guests, answered the phone, and scheduled appointments.
  • Cleaned and maintained the facility, ensuring all areas were presentable and sanitary.
  • Handled laundry duties, including washing, folding, and organizing towels and linens.

Server

Hooters
Cape Coral, FL
12.2021 - 03.2024
  • Provided exceptional customer service in a fast-paced, high-energy environment while adhering to the Hooters brand image and standards.
  • Took food and beverage orders, served meals and drinks, and ensured customer satisfaction by engaging with guests in a friendly and professional manner.
  • Delivered a memorable dining experience by building rapport with guests, offering menu recommendations, and upselling specials.
  • Processed payments, handled cash, and balanced sales at the end of each shift while following company procedures.

Education

High School Diploma -

Estero High School
Estero, FL
06-2017

Skills

  • Understands spa services
  • Customer Service
  • Service Optimization
  • Physical power
  • Attention to detail
  • Social skills
  • Front Desk Management

Timeline

Massage Therapist

The Om Spa
05.2024 - Current

Spa Manager

The Om Spa
11.2022 - Current

Server

Hooters
12.2021 - 03.2024

High School Diploma -

Estero High School

Similar Profiles

CREATE PROFILE
Jocelyn Baughman