Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jocelyn Bridges

Houston ,TX

Summary


Diligent Claims Adjuster with strong background in managing and processing both property and auto claims efficiently. Successfully resolved numerous complex cases while ensuring compliance with regulations and maintaining high customer satisfaction. Demonstrated proficiency in analytical problem-solving and effective communication.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Claims Specialist

AAA Auto Club Group
06.2025 - 08.2025
  • Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
  • Followed up with customers on unresolved issues.
  • Improved claim processing efficiency by streamlining workflows and implementing time-saving strategies.
  • Maintained accurate records by diligently updating claim files and ensuring all required documentation was submitted in a timely manner.

Claims Adjuster

Allstate Corp
07.2022 - 02.2025
  • Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
  • Examined claims forms and other records to determine insurance coverage.
  • Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
  • Prepared summaries of damage, payments, and policy coverage.
  • Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
  • Improved claim resolution times by efficiently managing a caseload of 50+ claims per month.
  • Assisted policyholders with understanding their coverage, providing clear explanations on policy terms and conditions throughout the claims process.

Mortgage Loan Processor

Wells Fargo
04.2019 - 04.2021
  • Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
  • Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
  • Handled any conditions sent from underwriting departments.
  • Worked with customers via telephone to answer questions, process transactions, and resolve issues.

Claims Adjuster

State Farm
06.2013 - 12.2018
  • Examined claims forms and other records to determine insurance coverage.
  • Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
  • Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
  • Improved claim resolution times by efficiently managing a caseload of 50+ claims per month.
  • Reduced processing time for property damage claims by accurately assessing repair costs and negotiating with contractors.
  • Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.

Education

High School Diploma -

South Gwinnett High School
Snellville, GA
05-2004

Skills

  • Claims processing
  • Claims investigation
  • Verbal communication
  • Guidewire
  • Microsoft office
  • Coverage assessments
  • Settlement determinations
  • Policy interpretation
  • Accident investigations
  • Liability denials

Certification

  • Licensed Texas All Lines Adjusters License

Timeline

Claims Specialist

AAA Auto Club Group
06.2025 - 08.2025

Claims Adjuster

Allstate Corp
07.2022 - 02.2025

Mortgage Loan Processor

Wells Fargo
04.2019 - 04.2021

Claims Adjuster

State Farm
06.2013 - 12.2018

High School Diploma -

South Gwinnett High School

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