Jocelyn Brushett
Cumberland,RI
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
1
1
year of professional experience
Work History
Retail Sales Associate
Nike Factory Outlet
Somerville, MA
09.2024 - Current
- Assisted customers with finding the right product for their needs.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Completed transactions in an efficient manner while providing excellent customer service.
- Inspected purchased items for defects before handing them over to customers.
- Helped customers by answering questions and locating merchandise.
- Initiated friendly conversation with customers to determine level of assistance required.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Answered questions about current promotions and resolved issues according to store policies.
- Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.
Retail Sales Associate
Nike Factory Outlet
Wrentham, Massachusetts
04.2024 - 08.2024
- Offered suggestions for additional items that may be of interest to customers.
- Assisted with unloading delivery trucks and stocking shelves with new merchandise.
- Kept informed about new products arriving at the store on a regular basis.
- Helped customers find what they are looking for and meeting their needs.
- Worked well with my coworkers to create a positive work environment.
- Developed positive relationships with customers to ensure high levels of satisfaction
- Maintaining store presentation by keeping departments clean and organized.
- Managing time by handling multiple tasks while making sure customer needs are met.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Participated in staff meetings and training sessions to improve product knowledge and sales techniques.
Fast Food Worker
Chick-fil-A
North Attleboro, Massachusetts
10.2023 - 04.2024
- Collaborated with other team members to ensure timely completion of tasks.
- Followed health department regulations regarding food storage temperatures and sanitation guidelines.
- Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
- Restocked supplies such as napkins, condiments for the convenience of customers.
- Regularly checked inventory levels for restocking needs.
- Correctly bagged orders for take-out customers while maintaining speed and accuracy of order fulfillment processes.
- Communicated effectively with fellow staff members regarding customer complaints or feedback.
- Adhered to company policies regarding attendance and punctuality.
- Communicated effectively with co-workers to ensure smooth workflow.
- Replenished beverages throughout shift ensuring availability at all times.
- Greeted customers and took their orders in a friendly and efficient manner.
- Operated cash register to process customer payments accurately and efficiently.
- Provided excellent customer service by greeting customers, taking orders, and answering questions.
- Assisted customers with menu selections, answered questions about ingredients, and provided information on pricing.
- Served orders to customers at windows, counters and tables.
- Made and served coffee, tea and fountain drinks.
- Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
- Recorded customer orders and communicated clearly to confirm each order.
Education
High School Diploma -
Cumberland High School
Cumberland, RI06-2024
Bachelor of Arts - Interior Design
Suffolk University
Boston, MASkills
- Customer Service
- Shoe display Setup
- Money Handling
- Store Opening and Closing
- Truck unloading
- Fitting room maintenance
- Teamwork
- Cash Register Operation
Timeline
Retail Sales Associate
Nike Factory Outlet
09.2024 - Current
Retail Sales Associate
Nike Factory Outlet
04.2024 - 08.2024
Fast Food Worker
Chick-fil-A
10.2023 - 04.2024
High School Diploma -
Cumberland High School
Bachelor of Arts - Interior Design
Suffolk University
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